Items 10, 11, 12, 13 and 14 of Part III of this Annual Report on Form 10-K incorporate by reference information from the registrant\u2019s proxy statement to be filed with the Securities and Exchange Commission in connection with the solicitation of proxies for the registrant\u2019s 2025 Annual Meeting of Stockholders.
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Protecting our business information, intellectual property, customer and employee data, and technology systems is crucial for our business continuity, regulatory compliance, and stakeholder trust. We have implemented enterprise cybersecurity risk mitigation and governance processes, detailed in our Information Security Protection Program (Security Plan). Our strategy is guided by the Security Plan\u2019s principles, which involve monitoring threats and vulnerabilities, assessing and monitoring related controls, and supporting the Chief Information Security Officer (CISO). Our cybersecurity policies, standards, processes, and practices are integrated into our overall risk management system to enhance our ability to protect our operations and information. This includes annual cybersecurity reporting to the board of directors by senior leadership.
We engage third-party providers to conduct evaluations of our security controls, through penetration testing, independent audits or consulting on best practices. These evaluations include testing both the design and operational effectiveness of our security controls.
Our Security Plan
Our Security Plan, developed in collaboration with third-party consultants, aligns with the National Institute of Standards and Technology (NIST) and ISO27001. This program encompasses security and privacy, risk-based controls, and integrates lessons learned from past cybersecurity incidents. Under the Security Plan, cyber risks, including threats and incidents, are continuously assessed, treated, and monitored. We incorporate insights from incident response and risk mitigation into our cyber risk management strategy to enhance overall cybersecurity. The Security Plan is led by specific management positions selected for their expertise, as detailed below.
Following best practices in cyber risk management, we have worked with recognized third-party experts to align the foundational processes, metrics, monitoring, and reporting of the Security Plan with common frameworks such as NIST.
Third-Party Cyber Risk Management
Our Third-Party Cyber Risk Management Plan ensures that due diligence is carried out on third parties prior to and during engagement. \u00a0Prior to engagement, third parties are assessed using a questionnaire that covers all areas of security including cyber risk and external documentation is requested such as SOC2 T2, penetration testing, and ISO27001 certification and scope. We include security and privacy clauses within our third party contracts where applicable, which cover the implementation of security controls and self reporting. During engagement, third parties are regularly reviewed, at least annually, to ensure that cyber risks are evaluated and assessed on a continual basis. \u00a0
Cyber Incident Response Plan
Our Cyber Incident Response Plan outlines the processes for detecting, identifying, prioritizing, and analyzing information security events. Depending on the incident\u2019s scope, business impact, and potential material risk, our CISO, legal counsel, and business stakeholders are engaged. This cross-functional team assesses the appropriate response and mitigation pathway. Once security events are identified through our enterprise detection and monitoring ecosystem, the Incident Response Plan establishes a prioritization and decision workflow to determine the scope, business impact, and potential material risk, implemented in collaboration with the CISO, legal counsel, and business stakeholders.
Additionally, we have implemented an information security training program for employees, which includes security awareness training on cybersecurity risks, simulated phishing emails, and regular communication about cybersecurity risks.
While we occasionally experience cybersecurity threats and incidents, we are not aware of any material risks from these threats, including from past incidents, that have materially affected or are likely to materially affect our business strategy,
financial condition, results of operations, or cash flows. However, there is no assurance that future cybersecurity threats will not have a material impact. For more information on our cybersecurity-related risks, please see \u201cItem 1A. Risk Factors.\u201d
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Protecting our customers\u2019 data is a top priority for our board of directors and management team. Our risk management team, integrated into our CIS function, is led by our CISO. This team brings together extensive experience in information security, governance, and compliance, covering areas such as engineering, architecture, cybersecurity, and privacy. They are responsible for defining the program, overseeing cybersecurity governance, and gathering insights to assess, identify, and manage cybersecurity threats, their severity, and mitigations.
Our CISO, who reports to the Chief Financial Officer, leads the company\u2019s technology and digital capabilities, including the overall cybersecurity strategy. Our CISO has over 25 years experience working in the commercial sector within the IT and security environments, across a variety of business verticals. Prior to this was in the Armed Forces working in an IT, telecommunications and security capacity. A member of (ISC)2 and CISSP certified, the CISO understands the security and protection requirements needed for areas such as data protection, PCI/DSS, HIPAA, FedRAMP. \u00a0
The Audit Committee of our board of directors is charged with oversight of data privacy and cybersecurity risks. Our CISO provide annual updates on cybersecurity risks and related mitigating actions to the Audit Committee, meet with the full board of directors at least annually and inform the Audit Committee immediately if a cybersecurity incident is deemed material. They report to the Audit Committee and the board of directors on compliance and regulatory issues, provide updates concerning continuously-evolving threats and mitigating actions, and present a NIST Cybersecurity Framework Scorecard. Additionally, the CISO discusses and presents strategies to address technological changes, such as AI. In overseeing cybersecurity risks, the Audit Committee focuses on aggregated, thematic issues with a risk-based approach. Oversight of cybersecurity risk incorporates strategy metrics, third-party assessments, and internal audit and controls. Outside counsel advises the board of directors on best practices for cybersecurity oversight by the board of directors, and the evolution of that oversight over time. Management also reports on strategic key risk indicators, ongoing initiatives, and significant incidents and their effect.
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OF BUSINESS AND SIGNIFICANT ACCOUNTING POLICIES
Organization and Nature of Business
eGain automates customer experience with an AI knowledge hub solution. We sell our SaaS solution to enterprises who want to improve customer experience while reducing cost, by using AI to synthesize and deliver trusted, consumable answers from a knowledge hub. We are headquartered in Sunnyvale, California, USA. We also operate in the United Kingdom and India.
Principles of Consolidation
The consolidated financial statements include the accounts of eGain and our wholly-owned subsidiaries, eGain Communications Ltd., Exony Limited (Exony), eGain Communications Pvt. Ltd., eGain Communications (USA), and eGain Deutschland GmbH. All significant intercompany balances and transactions have been eliminated.
Business Combinations
Business combinations are accounted for at fair value under the purchase method of accounting. Acquisition costs are expensed as incurred and recorded in general and administrative expenses and changes in deferred tax asset valuation allowances and income tax uncertainties after the acquisition date affect income tax expense. The accounting for business combinations requires estimates and judgment as to expectations for future cash flows of the acquired business, and the allocation of those cash flows to identifiable intangible assets, in determining the estimated fair value for assets acquired and liabilities assumed. The fair values assigned to tangible and intangible assets acquired and liabilities assumed are based on management\u2019s estimates and assumptions, as well as other information compiled by management, including valuations that utilize customary valuation procedures and techniques. If the actual results differ from the estimates and judgments used in these estimates, the amounts recorded in the consolidated financial statements could result in a possible impairment of the intangible assets and goodwill, or require acceleration of the amortization expense of finite-lived intangible assets.
Use of Estimates
The preparation of consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting period. The estimates are based upon information available as of the date of the consolidated financial statements. Actual results could differ from those estimates.
We evaluate our significant estimates, including those related to revenue recognition, provision for credit losses, valuation of stock-based compensation, valuation of long-lived assets, valuation of deferred tax assets, and litigation, among others. We base our estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. We refer to accounting estimates of this type as \u201ccritical accounting estimates.\u201d
Foreign Currency
The functional currency of each of our international subsidiaries is the local currency of the country in which it operates. Assets and liabilities of our foreign subsidiaries are translated at month-end exchange rates, and revenue and expenses are translated at the average monthly exchange rates. The resulting cumulative translation adjustments are recorded as a component of accumulated other comprehensive loss. Foreign currency transaction gains and losses are included in \u201cother
expense, net\u201d in the consolidated statements of operations, and resulted in a loss of $1.3 million and $98,000, in fiscal years ended June 30, 2025 and 2024, respectively.
Cash and Cash Equivalents, Restricted Cash and Investments
We consider all highly liquid investments with an original purchase to maturity date of three months or less to be cash equivalents. Time deposits held for investments that are not debt securities are included in short-term investments in the consolidated balance sheets. Investments in time deposits with original maturities of more than three months but remaining maturities of less than one year are considered short-term investments. Investments held with the intent to reinvest or hold for longer than a year, or with remaining maturities of one year or more, are considered long-term investments. As of June 30, 2025 and 2024, we did not have any short-term or long-term investments.
Cash earmarked for a specific purpose and therefore not available for immediate and general use by the Company is considered restricted cash. Expected usage of restricted cash within one year is classified as a current asset; expected usage more than a year is considered a non-current asset. As of June 30, 2025 and 2024, our restricted cash was nominal and expected to be used within one year.
Fair Value of Financial Instruments
Our financial instruments consist of cash and cash equivalents, restricted cash, accounts receivable, accounts payable and accrued liabilities. We do not have any derivative financial instruments. We believe the reported carrying amounts of these financial instruments approximate fair value, based upon their short-term nature and comparable market information available at the respective balance sheet dates.
Concentration of Credit Risk
Financial instruments that subject us to concentrations of credit risk consist principally of cash and cash equivalents and trade accounts receivable. Cash and cash equivalents are deposited with high credit quality institutions. We are exposed to credit risk in the event of default by these institutions to the extent of the amount recorded on the consolidated balance sheets. We invest excess cash primarily in money market funds, which are highly liquid securities that bear minimal risk. In addition, we have investment policies and procedures that are reviewed periodically to minimize credit risk. Our cash, cash equivalents and restricted cash were $62.9 million as of June 30, 2025 and exceeded the FDIC (Federal Deposit Insurance Corporation) limits.
Our customer base extends across many different industries and geographic regions. Revenue is allocated to individual countries and geographic region by customer, based on where the product is shipped to and location of services performed. One customer, who is also a partner, accounted for 16% and 18% of total revenue for the years ended June 30, 2025 and 2024, respectively.
We perform ongoing credit evaluations of our customers with outstanding receivables and generally do not require collateral. In addition, we established a provision for credit losses based upon factors surrounding the credit risk of customers, historical trends and other information. Three customers accounted for a range of 18% to 22% of accounts receivable as of June 30, 2025. Four partners and customers accounted for a range of 12% to 22% of accounts receivable as of June 30, 2024. \u00a0
Accounts Receivable and Provision for Credit Losses
We extend unsecured credit to our customers on a regular basis. Our accounts receivable are derived from revenue earned from customers and are not interest bearing. We also maintain a provision for credit losses to reserve for potential uncollectible trade receivables. We review our trade receivables by aging category to identify specific customers with known disputes or collectability issues. We exercise judgment when determining the adequacy of these reserves as we evaluate historical bad debt trends, general economic conditions in the U.S. and internationally, and changes in customer financial conditions. If we made different judgments or utilized different estimates, material differences may result in additional reserves for trade receivables, which would be reflected by charges in general and administrative expenses for
any period presented. We write off a receivable after all collection efforts have been exhausted and the amount is deemed uncollectible. Recovered written off receivables are recorded as they occur.
In certain revenue contracts, contractual billings do not coincide with revenue recognized on the contract. Unbilled accounts receivables (contract assets) are recorded when revenue recognized on the contract exceeds billings, pursuant to contract provisions, and become billable upon certain criteria being met. Unbilled accounts receivables, for which the Company has the unconditional right to consideration, totaled $1.4 million and $3.6 million as of June 30, 2025 and 2024, respectively, and are included in the accounts receivable, less provision for credit losses, balance on the accompanying consolidated balance sheets.
Our accounts receivable, net balance was $32.8 million and $31.7 million as of June 30, 2025 and 2024, respectively.
Property and Equipment, Net
Property and equipment, net, is stated at cost, net of accumulated depreciation and amortization. Depreciation is computed using the straight-line method over the estimated useful life of the respective assets, which typically is between or five years. Leasehold improvements and leased equipment are depreciated on a straight-line basis over the shorter of the lease term or useful life of the asset, which is typically to five years.
Goodwill
We review goodwill annually for impairment or sooner whenever events or changes in circumstances indicate that it may be impaired. These events or circumstances could include a significant change in the business climate, legal factors, operating performance indicators, competition, or sale or disposition of a significant portion of a reporting unit. We operate under a single reporting unit and accordingly, all of our goodwill is associated with the entire company. We had no indicators of impairment for fiscal years ended June 30, 2025 and 2024.
Impairment of Long-Lived Assets
We review long-lived assets for impairment, including property and equipment, whenever events or changes in business circumstances indicate that the carrying amounts of the assets may not be fully recoverable. An impairment loss is recognized when estimated undiscounted future cash flows expected to result from the use of the asset and its eventual disposition is less than its carrying amount. During fiscal years ended June 30, 2025 and 2024, we did not have any such impairment losses.
Deferred Revenue
Deferred revenue primarily consists of payments received in advance of revenue recognition from cloud, term and ratable licenses, and maintenance and support services and is recognized as the revenue recognition criteria are met. We generally invoice customers in annual or quarterly installments. The deferred revenue balance does not represent the total contract value of annual or multi-year, non-cancelable cloud or maintenance and support agreements. Deferred revenue is influenced by several factors, including seasonality, the compounding effects of renewals, invoice duration, invoice timing and new business linearity within the quarter.
Deferred revenue that will be recognized during the succeeding twelve-month period is recorded as current deferred revenue and the remaining portion is recorded as noncurrent.
Our combined contract liabilities, which consist of both current and non-current deferred revenue for which we have an obligation to transfer services to customers and have received considerations in advance or the amount is due from customers, balance was $50.5 million and $49.3 million as of June 30, 2025 and 2024, respectively.
Cost Capitalized to Obtain Revenue Contracts, Net
Under Topic 606, we capitalize incremental costs of obtaining non-cancelable subscription and support revenue contracts. The capitalized amounts consist primarily of sales commissions paid to our direct sales force. Capitalized amounts also
include (i) amounts paid to employees other than the direct sales force who earn incentive payouts under annual compensation plans that are tied to the value of contracts acquired and (ii) the associated payroll taxes and fringe benefit costs associated with the payments to our employees, including stock-based compensation.
Costs capitalized related to new revenue contracts are generally deferred and amortized on a straight-line basis over a period of benefit that we estimate to be five years. We determine the period of benefit by taking into consideration the historical and expected durations of our customer contracts, the expected useful lives of our technologies, and other factors. Commissions for renewal contracts relating to our cloud-based arrangements are expensed when incurred, as we do not consider renewal contracts to be commensurate with initial customer contracts. Historically, any commission associated with renewals have been immaterial. Amortization of costs to obtain revenue contracts is included as a component of sales and marketing expenses in our consolidated statements of operations.
The Company does not adjust transaction price for the effects of a significant financing component when the period between the transfers of the promised good or service to the customer and payment for that good or service by the customer is expected to be one year or less. The Company assessed each of its revenue contracts in order to determine whether a significant financing component exists, and determined its contracts did not include a significant financing component for the years ended June 30, 2025 and 2024.
During the fiscal years ended June 30, 2025 and 2024, we capitalized $865,000 and $917,000 of costs to obtain revenue contracts, respectively, and amortized $1.4 million and $1.5 million to sales and marketing expense, respectively. Capitalized costs to obtain revenue contracts, net of accumulated amortization were $2.6 million and $3.1 million as of June 30, 2025 and 2024, respectively.
Leases
Lease agreements are evaluated to determine whether an arrangement is or contains a lease in accordance with ASC 842, Leases.
Operating leases are included in operating lease right-of-use (ROU) assets, current operating lease liabilities, and noncurrent operating lease liabilities in the consolidated financial statements. ROU assets represent the Company\u2019s right to use leased assets over the agreed upon term. Lease liabilities represent the Company\u2019s contractual obligation to make lease payments over the lease term.
For operating leases, ROU assets and lease liabilities are recognized at the commencement date of the lease. The lease liability is measured as the present value of the lease payments over the lease term, using the rate implicit in the lease if readily determinable. If the rate implicit in the lease cannot be readily determined, the Company uses its incremental borrowing rate at lease commencement. The operating lease ROU assets are calculated as the present value of the remaining lease payments plus unamortized initial direct costs and any prepayments, less unamortized lease incentives received.
Operating leases typically include non-lease components such as common-area maintenance costs. We have elected to include non-lease components with lease payments for the purpose of calculating lease ROU assets and liabilities, to the extent that they are fixed. Non-lease component payments that are not fixed are expensed as incurred as variable lease payments.
Lease terms may include renewal or extension options to the extent they are reasonably certain to be exercised. The assessment of whether renewal or extension options are reasonably certain to be exercised is made at lease commencement. Factors considered in determining whether an option is reasonably certain of exercise include, but are not limited to, the value of any leasehold improvements, the value of renewal rates compared to market rates, and the presence of factors that would cause a significant economic penalty to the Company if the option were not exercised. Lease expense is recognized on a straight-line basis over the lease term. The Company has elected not to recognize ROU assets and obligations for leases with an initial term of twelve months or less, and has applied a capitalization threshold to recognize a lease on the
consolidated balance sheets. The expense associated with short-term leases and leases that do not meet the Company\u2019s capitalization threshold are recorded to lease expense in the period it is incurred. \u00a0
Software Development Costs
We account for software development costs in accordance with ASC 985, Software, for costs of the software to be sold, leased or marketed, whereby costs for the development of new software products and substantial enhancements to existing software products are included in research and development expense as incurred until technological feasibility has been established, at which time any additional costs are capitalized. Technological feasibility is established upon completion of a working model. To date, software development costs incurred in the period between achieving technological feasibility and general availability of software have not been material and have been charged to operations as incurred.
Advertising Costs
We expense advertising costs as incurred. Total advertising expenses for the fiscal years ended June 30, 2025 and 2024 were $2.2 million and $2.1 million, respectively.
Stock-Based Compensation
We account for stock-based compensation in accordance with ASC 718, Compensation\u2014Stock Compensation. Determining the fair value of the stock-based awards at the grant date requires significant judgment and the use of estimates, particularly surrounding Black-Scholes valuation assumptions such as stock price volatility and expected option term. Stock-based compensation expense for employee and non-employee awards is recognized as expense over the requisite service period, which is generally in line with the vesting period, net of expected forfeitures. Stock-based compensation expense consists of expenses for stock options and restricted stock units (RSUs) granted under our Amended and Restated 2005 Management Stock Option Plan, our Amended and Restated 2005 Stock Incentive Plan, and our 2017 Employee Stock Purchase Plan (ESPP). \u00a0
Income Taxes
Income taxes are accounted for using the asset and liability method in accordance with ASC 740, Income Taxes. Under this method, deferred tax liabilities and assets are recognized for the estimated future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. For the legacy eGain business in the United States, based upon the weight of available evidence, which includes our historical operating performance, our future investment plans, and the uncertainty in the current market and economic environment, we have determined that it is more likely than not that these assets will be realized and have released the valuation allowance against our net deferred tax assets of approximately $27.4 million except for California net operating losses and research and development credits. For the legacy eGain business in the United Kingdom, based on the positive evidence, the Company has determined it would be able to utilize the deferred tax assets and does not have a valuation allowance against the deferred tax assets. The remaining eGain foreign operations as well as Exony\u2019s business have historically been profitable and we believe it is more likely than not that those assets will be realized. Our tax benefit (provision) primarily relates to foreign activities as well as federal and state income taxes. Our income tax rate differs from the statutory tax rates primarily due to the change in valuation allowance, stock-based compensation, Section 267 inclusion, research and development tax credits, and our foreign operations.
We account for uncertain tax positions according to the provisions of ASC 740. ASC 740 contains a two-step approach for recognizing and measuring uncertain tax positions. Tax positions are evaluated for recognition by determining if the weight of available evidence indicates that it is probable that the position will be sustained on audit, including resolution of related appeals or litigation. Tax benefits are then measured as the largest amount which is more than 50% likely of being realized upon ultimate settlement. We consider many factors when evaluating and estimating tax positions and tax benefits, which may require periodic adjustments and which may not accurately anticipate actual outcomes.
As of June 30, 2025, utilization of the NOL or tax credit carryforwards to offset future taxable income and taxes, respectively, are subject to an annual limitation under the Internal Revenue Code of 1986 and similar state provisions, which is determined by first multiplying the value of the Company\u2019s stock at the time of the ownership change by the
applicable long-term, tax-exempt rate, and then could be subject to additional adjustments such as built in gain or built in loss, as required. Any limitation may result in expiration of all or a portion of its NOL and or tax credit carryforwards before utilization. The Company has not identified a change in ownership as of June 30, 2025 that would significantly limit the net operating loss carryovers.
Comprehensive Income
We report comprehensive income and its components in accordance with ASC 220, Comprehensive Income. Under the accounting standards, comprehensive income includes all changes in equity during a period except those resulting from investments by or distributions to owners. Total comprehensive income for each of the two years in the year ended June 30, 2025 is shown in the accompanying consolidated statements of comprehensive income. Accumulated other comprehensive loss presented in the accompanying consolidated balance sheets as of June 30, 2025 and 2024 consists of accumulated foreign currency translation adjustments.
Earnings Per Share
Basic earnings per share is computed using the weighted-average number of shares of common stock outstanding. In periods where net income is reported, the weighted average number of shares is increased by stock options in-the-money and shares issuable for RSUs subject to service-based vesting requirements to calculate diluted earnings per share.
The following table represents the calculation of basic and diluted earnings per common share (in thousands, except per share data):
Years\u00a0Ended\u00a0June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
Net income | $ | 32,254 |
| $ | 7,780 | |
Per share information: | ||||||
Earnings per share: | ||||||
Basic | $ | 1.15 | $ | 0.25 | ||
Diluted | $ | 1.13 | $ | 0.25 | ||
Weighted-average shares used in computation: | ||||||
Basic | 28,161 | 30,840 | ||||
Diluted | 28,650 | 31,468 |
Weighted average options to purchase 3,434,432 and 3,479,718 shares of common stock as of June 30, 2025 and 2024, respectively, were not included in the computation of diluted net income per share due to their anti-dilutive effect. Such securities could have a dilutive effect in future periods.
Segment Information
We operate in one segment, the development, license, implementation, and support of our customer service infrastructure software solutions. Operating segments are identified as components of an enterprise for which discrete financial information is available and regularly reviewed by our Chief Operating Decision-Maker in order to make decisions about resources to be allocated to the segment and assess its performance. Our chief operating decision-makers (CODMs) under ASC 280, Segment Reporting, are our executive management team. Our CODMs review financial information presented on a consolidated basis for purposes of making operating decisions and assessing financial performance. The CODMs regularly evaluate non-GAAP operating income, which is defined as income from operations as presented on the consolidated statements of operations and adding back stock-based compensation, along with significant revenue and expense categories aligned with those presented on our consolidated statement of operations, and the accounting policies governing our segment are the same as those described in Note 1, \u201cSummary of Business and Significant Accounting Policies.\u201d
Information relating to our geographic areas for the fiscal years ended June 30, 2025 and 2024 is as follows (in thousands): \u00a0
\u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | |||||||
Total | Income | Long-Lived | |||||||
Revenue | from Operations | Assets | |||||||
Year ended June 30, 2025: | \u00a0 |
|
|
|
|
| |||
North America | $ | 68,778 |
| $ | 3,919 |
| $ | 390 | |
Europe, Middle East, & Africa | \u00a0 | 19,653 |
| \u00a0 | 6,780 |
| \u00a0 | 63 | |
Asia Pacific | \u00a0 | \u2014 |
| \u00a0 | (6,266) |
| \u00a0 | 217 | |
| $ | 88,431 |
| $ | 4,433 |
| $ | 670 | |
Year ended June 30, 2024: | \u00a0 |
|
| \u00a0 |
|
| \u00a0 |
| |
North America | $ | 72,611 |
| $ | 6,355 |
| $ | 216 | |
Europe, Middle East, & Africa | \u00a0 | 20,192 |
| \u00a0 | 6,050 |
| \u00a0 | 81 | |
Asia Pacific | \u00a0 | \u2014 |
| \u00a0 | (6,434) |
| \u00a0 | 144 | |
| $ | 92,803 |
| $ | 5,971 |
| $ | 441 |
For the purposes of entity-wide geographic area disclosures, long-lived assets consist of computers and equipment, furniture and fixtures, and leasehold improvements, net of accumulated depreciation and amortization. These items are included in property and equipment, net, on the accompanying Company\u2019s consolidated balance sheets.
Recent Accounting Pronouncements
Pronouncements Recently Adopted
In November 2023, the Financial Accounting Standards Board (FASB) issued ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which requires disclosures on expanded information about their reportable segments\u2019 significant expenses and other segment items on an interim and annual basis. The ASU is effective for fiscal years beginning after December 15, 2023 (our fiscal year 2025), with early adoption permitted. The ASU is required to be applied retrospectively to all prior periods presented in the financial statements once adopted. We adopted this guidance as of our fourth quarter of fiscal year 2025 with no material impact on our consolidated financial statements.
Pronouncements Not Yet Adopted
In November 2024, the FASB issued ASU 2024-03, Income Statement-Reporting Comprehensive Income-Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses, which requires disaggregated disclosure of income statement expenses for public business entities. The objective of this guidance is to improve the disclosures about a public business entity\u2019s expenses and address requests from investors for more detailed information about the types of expenses (including purchases of inventory, employee compensation, depreciation, amortization, and depletion) included in each relevant expense caption. This ASU is effective for fiscal years beginning after December 15, 2026, and interim reporting periods beginning after December 15, 2027 (our fiscal year 2028), with early and retrospective adoption permitted. We are currently evaluating the impact of this update on our consolidated financial statements and related disclosures.
Revenue Recognition
Revenue Recognition Policy
Our revenue is comprised of two categories including SaaS and professional services. SaaS revenue includes cloud delivery arrangements, term licenses, embedded original equipment manufacturer (OEM) royalties, and associated support. An immaterial amount of SaaS revenue is comprised of our legacy revenue which is associated with license, maintenance, and support contracts on perpetual license arrangements that we no longer sell. Professional services include consulting, implementation, training, and managed services.
Significant Judgment Applied in the Determination of Revenue Recognition
We enter into contractual arrangements with customers that may include promises to transfer multiple services, such as subscription, support and professional services. With respect to our business, a performance obligation is a promise to transfer a service to a customer that is distinct. Significant judgment is required to determine whether services are distinct
performance obligations that should be accounted for separately or combined as one unit of accounting. Additionally, significant judgment is required to determine the timing of revenue recognition.
We allocate the transaction price to each performance obligation based on relative standalone selling price basis (SSP). The SSP is the price at which we would sell a promised service separately to one of our customers. Judgment is required to determine the SSP for each distinct performance obligation.
We determine the SSP by considering our pricing objectives in relation to market demand. Consideration is placed based on our history of discounting prices, size and volume of transactions involved, customer demographics and geographic locations, price lists, contract prices and our market strategy.
Determination of Revenue Recognition
Under Topic 606, we recognize revenue upon the transfer of control of promised services to our customers in the amount that is commensurate with the consideration that we expect to receive in exchange for those services. If consideration includes a variable amount in the arrangement, such as service level credits or contingent fees, then we include an estimate of the amount that we expect to receive for the total transaction price.
The amount of revenue that we recognize is based on (i) identifying the contract with a customer; (ii) identifying the performance obligations in the contract; (iii) determining the transaction price; (iv) allocating the transaction price to the performance obligations in the contract on a relative SSP basis; and (v) recognizing revenue when, or as, we satisfy each performance obligation in the contract typically through delivery or when control is transferred to the customer.
SaaS Revenue
The following customer arrangements are recognized ratably over the contract term as the performance obligations are delivered:
| \u25cf | Cloud delivery arrangements; |
| \u25cf | Embedded OEM royalties and associated support arrangements; and |
| \u25cf | Term licenses which incorporate on-premise software licenses and a subscription to a substantial cloud functionalities. |
For contracts involving distinct software licenses, the license performance obligation is satisfied at a point in time when control is transferred to the customer.
We typically invoice our customers in advance upon execution of the contract or subsequent renewals with payment terms generally between 30 and 45 days. Invoiced amounts are recorded in accounts receivable, deferred revenue or revenue, depending if control transferred to our customers based on each arrangement.
We have a royalty revenue agreement with a customer related to our embedded intellectual property. Under the terms of the agreement, the customer is to provide us a combination of fixed fee and per agent fee, for each software license sold containing the embedded software. These embedded OEM royalties are included as SaaS revenue. Under Topic 606 revenue guidance, since these arrangements are for usage-based licenses of intellectual property, for which the guidance in paragraph ASC 606-10-55-65 applies, we estimate revenue recognized only as the performance obligation of the
embedded OEM royalties has been satisfied or partially satisfied. Differences between actual results and estimated amounts are adjusted in the following period as such sales are reported by the customer with a quarter in arrears.
Professional Services Revenue
Professional services revenue includes system implementation, consulting, training, and managed services. The transaction price is allocated to various performance obligations based on their SSP. Revenue allocated to each performance obligation is recognized at the earlier of satisfaction of discrete performance obligations, or as work is performed on a time and material basis. Managed services include a comprehensive set of processes and activities that range from implementation to monitoring the evolution and support of eGain solutions in a company. Our consulting and implementation service contracts are bid either on a time-and-material basis or on a fixed-fee basis. Managed services contracts are bid on a time-and-material basis. Fixed fees are generally paid upon milestone billing or customer acceptance at pre-determined points in the contract. Amounts that have been invoiced are recorded in accounts receivable and in deferred revenue or revenue, depending on whether transfer of control to customers has occurred.
Training revenue that meets the criteria to be accounted for separately is recognized when training is provided. \u00a0
Contracts with Multiple Performance Obligations
The Company enters into contracts that can include various combinations of subscriptions, professional services and maintenance and support, which are generally distinct and accounted for as separate performance obligations. For contracts with multiple performance obligations, the Company allocates the transaction price of the contract to each performance obligation on a relative basis using the respective standalone selling prices for each performance obligation. \u00a0
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eGain automates customer experience with an AI knowledge hub solution. We sell our SaaS solution to enterprises who want to improve customer experience while reducing cost, by using AI to synthesize and deliver trusted, consumable answers from a knowledge hub. We are headquartered in Sunnyvale, California, USA. We also operate in the United Kingdom and India.
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The consolidated financial statements include the accounts of eGain and our wholly-owned subsidiaries, eGain Communications Ltd., Exony Limited (Exony), eGain Communications Pvt. Ltd., eGain Communications (USA), and eGain Deutschland GmbH. All significant intercompany balances and transactions have been eliminated.
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Business combinations are accounted for at fair value under the purchase method of accounting. Acquisition costs are expensed as incurred and recorded in general and administrative expenses and changes in deferred tax asset valuation allowances and income tax uncertainties after the acquisition date affect income tax expense. The accounting for business combinations requires estimates and judgment as to expectations for future cash flows of the acquired business, and the allocation of those cash flows to identifiable intangible assets, in determining the estimated fair value for assets acquired and liabilities assumed. The fair values assigned to tangible and intangible assets acquired and liabilities assumed are based on management\u2019s estimates and assumptions, as well as other information compiled by management, including valuations that utilize customary valuation procedures and techniques. If the actual results differ from the estimates and judgments used in these estimates, the amounts recorded in the consolidated financial statements could result in a possible impairment of the intangible assets and goodwill, or require acceleration of the amortization expense of finite-lived intangible assets.
"}]},{"name":"rpt:f-333","factDimensions":{"xbrl:concept":"us-gaap:UseOfEstimates","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Use of Estimates
The preparation of consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting period. The estimates are based upon information available as of the date of the consolidated financial statements. Actual results could differ from those estimates.
We evaluate our significant estimates, including those related to revenue recognition, provision for credit losses, valuation of stock-based compensation, valuation of long-lived assets, valuation of deferred tax assets, and litigation, among others. We base our estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. We refer to accounting estimates of this type as \u201ccritical accounting estimates.\u201d
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The functional currency of each of our international subsidiaries is the local currency of the country in which it operates. Assets and liabilities of our foreign subsidiaries are translated at month-end exchange rates, and revenue and expenses are translated at the average monthly exchange rates. The resulting cumulative translation adjustments are recorded as a component of accumulated other comprehensive loss. Foreign currency transaction gains and losses are included in \u201cother
expense, net\u201d in the consolidated statements of operations, and resulted in a loss of $1.3 million and $98,000, in fiscal years ended June 30, 2025 and 2024, respectively.
"}]},{"name":"rpt:f-335","factDimensions":{"xbrl:concept":"us-gaap:ForeignCurrencyTransactionGainLossBeforeTax","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"-1300000","decimals":-5}]},{"name":"rpt:f-336","factDimensions":{"xbrl:concept":"us-gaap:ForeignCurrencyTransactionGainLossBeforeTax","xbrl:period":"2023-07-01T00:00:00/2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"-98000","decimals":-3}]},{"name":"rpt:f-337","factDimensions":{"xbrl:concept":"us-gaap:CashAndCashEquivalentsPolicyTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Cash and Cash Equivalents, Restricted Cash and Investments
We consider all highly liquid investments with an original purchase to maturity date of three months or less to be cash equivalents. Time deposits held for investments that are not debt securities are included in short-term investments in the consolidated balance sheets. Investments in time deposits with original maturities of more than three months but remaining maturities of less than one year are considered short-term investments. Investments held with the intent to reinvest or hold for longer than a year, or with remaining maturities of one year or more, are considered long-term investments. As of June 30, 2025 and 2024, we did not have any short-term or long-term investments.
Cash earmarked for a specific purpose and therefore not available for immediate and general use by the Company is considered restricted cash. Expected usage of restricted cash within one year is classified as a current asset; expected usage more than a year is considered a non-current asset. As of June 30, 2025 and 2024, our restricted cash was nominal and expected to be used within one year.
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Our financial instruments consist of cash and cash equivalents, restricted cash, accounts receivable, accounts payable and accrued liabilities. We do not have any derivative financial instruments. We believe the reported carrying amounts of these financial instruments approximate fair value, based upon their short-term nature and comparable market information available at the respective balance sheet dates.
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Financial instruments that subject us to concentrations of credit risk consist principally of cash and cash equivalents and trade accounts receivable. Cash and cash equivalents are deposited with high credit quality institutions. We are exposed to credit risk in the event of default by these institutions to the extent of the amount recorded on the consolidated balance sheets. We invest excess cash primarily in money market funds, which are highly liquid securities that bear minimal risk. In addition, we have investment policies and procedures that are reviewed periodically to minimize credit risk. Our cash, cash equivalents and restricted cash were $62.9 million as of June 30, 2025 and exceeded the FDIC (Federal Deposit Insurance Corporation) limits.
Our customer base extends across many different industries and geographic regions. Revenue is allocated to individual countries and geographic region by customer, based on where the product is shipped to and location of services performed. One customer, who is also a partner, accounted for 16% and 18% of total revenue for the years ended June 30, 2025 and 2024, respectively.
We perform ongoing credit evaluations of our customers with outstanding receivables and generally do not require collateral. In addition, we established a provision for credit losses based upon factors surrounding the credit risk of customers, historical trends and other information. Three customers accounted for a range of 18% to 22% of accounts receivable as of June 30, 2025. Four partners and customers accounted for a range of 12% to 22% of accounts receivable as of June 30, 2024. \u00a0
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We extend unsecured credit to our customers on a regular basis. Our accounts receivable are derived from revenue earned from customers and are not interest bearing. We also maintain a provision for credit losses to reserve for potential uncollectible trade receivables. We review our trade receivables by aging category to identify specific customers with known disputes or collectability issues. We exercise judgment when determining the adequacy of these reserves as we evaluate historical bad debt trends, general economic conditions in the U.S. and internationally, and changes in customer financial conditions. If we made different judgments or utilized different estimates, material differences may result in additional reserves for trade receivables, which would be reflected by charges in general and administrative expenses for
any period presented. We write off a receivable after all collection efforts have been exhausted and the amount is deemed uncollectible. Recovered written off receivables are recorded as they occur.
In certain revenue contracts, contractual billings do not coincide with revenue recognized on the contract. Unbilled accounts receivables (contract assets) are recorded when revenue recognized on the contract exceeds billings, pursuant to contract provisions, and become billable upon certain criteria being met. Unbilled accounts receivables, for which the Company has the unconditional right to consideration, totaled $1.4 million and $3.6 million as of June 30, 2025 and 2024, respectively, and are included in the accounts receivable, less provision for credit losses, balance on the accompanying consolidated balance sheets.
Our accounts receivable, net balance was $32.8 million and $31.7 million as of June 30, 2025 and 2024, respectively.
"}]},{"name":"rpt:f-352","factDimensions":{"xbrl:concept":"us-gaap:UnbilledContractsReceivable","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","us-gaap:BalanceSheetLocationAxis":"us-gaap:AccountsReceivableMember"},"factValues":[{"value":"1400000","decimals":-5}]},{"name":"rpt:f-353","factDimensions":{"xbrl:concept":"us-gaap:UnbilledContractsReceivable","xbrl:period":"2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","us-gaap:BalanceSheetLocationAxis":"us-gaap:AccountsReceivableMember"},"factValues":[{"value":"3600000","decimals":-5}]},{"name":"rpt:f-354","factDimensions":{"xbrl:concept":"us-gaap:AccountsReceivableNetCurrent","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"32800000","decimals":-5}]},{"name":"rpt:f-355","factDimensions":{"xbrl:concept":"us-gaap:AccountsReceivableNetCurrent","xbrl:period":"2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"31700000","decimals":-5}]},{"name":"rpt:f-356","factDimensions":{"xbrl:concept":"us-gaap:PropertyPlantAndEquipmentPolicyTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Property and Equipment, Net
Property and equipment, net, is stated at cost, net of accumulated depreciation and amortization. Depreciation is computed using the straight-line method over the estimated useful life of the respective assets, which typically is between or five years. Leasehold improvements and leased equipment are depreciated on a straight-line basis over the shorter of the lease term or useful life of the asset, which is typically to five years.
"}]},{"name":"rpt:f-357","factDimensions":{"xbrl:concept":"us-gaap:PropertyPlantAndEquipmentUsefulLife","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","srt:RangeAxis":"srt:MaximumMember"},"factValues":[{"value":"P5Y"}]},{"name":"rpt:f-358","factDimensions":{"xbrl:concept":"us-gaap:PropertyPlantAndEquipmentUsefulLife","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","srt:RangeAxis":"srt:MaximumMember","us-gaap:PropertyPlantAndEquipmentByTypeAxis":"us-gaap:LeaseholdsAndLeaseholdImprovementsMember"},"factValues":[{"value":"P5Y"}]},{"name":"rpt:f-359","factDimensions":{"xbrl:concept":"us-gaap:GoodwillAndIntangibleAssetsGoodwillPolicy","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Goodwill
We review goodwill annually for impairment or sooner whenever events or changes in circumstances indicate that it may be impaired. These events or circumstances could include a significant change in the business climate, legal factors, operating performance indicators, competition, or sale or disposition of a significant portion of a reporting unit. We operate under a single reporting unit and accordingly, all of our goodwill is associated with the entire company. We had no indicators of impairment for fiscal years ended June 30, 2025 and 2024.
"}]},{"name":"rpt:f-360","factDimensions":{"xbrl:concept":"us-gaap:GoodwillImpairmentLoss","xbrl:period":"2023-07-01T00:00:00/2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"0","decimals":-5}]},{"name":"rpt:f-361","factDimensions":{"xbrl:concept":"us-gaap:GoodwillImpairmentLoss","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"0","decimals":-5}]},{"name":"rpt:f-362","factDimensions":{"xbrl:concept":"us-gaap:ImpairmentOrDisposalOfLongLivedAssetsPolicyTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Impairment of Long-Lived Assets
We review long-lived assets for impairment, including property and equipment, whenever events or changes in business circumstances indicate that the carrying amounts of the assets may not be fully recoverable. An impairment loss is recognized when estimated undiscounted future cash flows expected to result from the use of the asset and its eventual disposition is less than its carrying amount. During fiscal years ended June 30, 2025 and 2024, we did not have any such impairment losses.
"}]},{"name":"rpt:f-363","factDimensions":{"xbrl:concept":"us-gaap:ImpairmentOfLongLivedAssetsHeldForUse","xbrl:period":"2023-07-01T00:00:00/2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"0","decimals":-5}]},{"name":"rpt:f-364","factDimensions":{"xbrl:concept":"us-gaap:ImpairmentOfLongLivedAssetsHeldForUse","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"0","decimals":-5}]},{"name":"rpt:f-365","factDimensions":{"xbrl:concept":"egan:RevenueRecognitionDeferredRevenuePolicyTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Deferred Revenue
Deferred revenue primarily consists of payments received in advance of revenue recognition from cloud, term and ratable licenses, and maintenance and support services and is recognized as the revenue recognition criteria are met. We generally invoice customers in annual or quarterly installments. The deferred revenue balance does not represent the total contract value of annual or multi-year, non-cancelable cloud or maintenance and support agreements. Deferred revenue is influenced by several factors, including seasonality, the compounding effects of renewals, invoice duration, invoice timing and new business linearity within the quarter.
Deferred revenue that will be recognized during the succeeding twelve-month period is recorded as current deferred revenue and the remaining portion is recorded as noncurrent.
Our combined contract liabilities, which consist of both current and non-current deferred revenue for which we have an obligation to transfer services to customers and have received considerations in advance or the amount is due from customers, balance was $50.5 million and $49.3 million as of June 30, 2025 and 2024, respectively.
"}]},{"name":"rpt:f-366","factDimensions":{"xbrl:concept":"us-gaap:ContractWithCustomerLiability","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"50500000","decimals":-5}]},{"name":"rpt:f-367","factDimensions":{"xbrl:concept":"us-gaap:ContractWithCustomerLiability","xbrl:period":"2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"49300000","decimals":-5}]},{"name":"rpt:f-368","factDimensions":{"xbrl:concept":"us-gaap:CommissionsExpensePolicyPolicyTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Cost Capitalized to Obtain Revenue Contracts, Net
Under Topic 606, we capitalize incremental costs of obtaining non-cancelable subscription and support revenue contracts. The capitalized amounts consist primarily of sales commissions paid to our direct sales force. Capitalized amounts also
include (i) amounts paid to employees other than the direct sales force who earn incentive payouts under annual compensation plans that are tied to the value of contracts acquired and (ii) the associated payroll taxes and fringe benefit costs associated with the payments to our employees, including stock-based compensation.
Costs capitalized related to new revenue contracts are generally deferred and amortized on a straight-line basis over a period of benefit that we estimate to be five years. We determine the period of benefit by taking into consideration the historical and expected durations of our customer contracts, the expected useful lives of our technologies, and other factors. Commissions for renewal contracts relating to our cloud-based arrangements are expensed when incurred, as we do not consider renewal contracts to be commensurate with initial customer contracts. Historically, any commission associated with renewals have been immaterial. Amortization of costs to obtain revenue contracts is included as a component of sales and marketing expenses in our consolidated statements of operations.
The Company does not adjust transaction price for the effects of a significant financing component when the period between the transfers of the promised good or service to the customer and payment for that good or service by the customer is expected to be one year or less. The Company assessed each of its revenue contracts in order to determine whether a significant financing component exists, and determined its contracts did not include a significant financing component for the years ended June 30, 2025 and 2024.
During the fiscal years ended June 30, 2025 and 2024, we capitalized $865,000 and $917,000 of costs to obtain revenue contracts, respectively, and amortized $1.4 million and $1.5 million to sales and marketing expense, respectively. Capitalized costs to obtain revenue contracts, net of accumulated amortization were $2.6 million and $3.1 million as of June 30, 2025 and 2024, respectively.
"}]},{"name":"rpt:f-369","factDimensions":{"xbrl:concept":"us-gaap:CapitalizedContractCostAmortizationPeriod","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","us-gaap:CapitalizedContractCostAxis":"egan:CostsCapitalizedRelatedToNewRevenueContractsMember"},"factValues":[{"value":"P5Y"}]},{"name":"rpt:f-370","factDimensions":{"xbrl:concept":"egan:ContractCostCapitalizedDuringPeriod","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"865000","decimals":-3}]},{"name":"rpt:f-371","factDimensions":{"xbrl:concept":"egan:ContractCostCapitalizedDuringPeriod","xbrl:period":"2023-07-01T00:00:00/2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"917000","decimals":-3}]},{"name":"rpt:f-372","factDimensions":{"xbrl:concept":"us-gaap:CapitalizedContractCostAmortization","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"1400000","decimals":-5}]},{"name":"rpt:f-373","factDimensions":{"xbrl:concept":"us-gaap:CapitalizedContractCostAmortization","xbrl:period":"2023-07-01T00:00:00/2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"1500000","decimals":-5}]},{"name":"rpt:f-374","factDimensions":{"xbrl:concept":"us-gaap:CapitalizedContractCostNet","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"2600000","decimals":-5}]},{"name":"rpt:f-375","factDimensions":{"xbrl:concept":"us-gaap:CapitalizedContractCostNet","xbrl:period":"2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"3100000","decimals":-5}]},{"name":"rpt:f-376","factDimensions":{"xbrl:concept":"us-gaap:LesseeLeasesPolicyTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Leases
Lease agreements are evaluated to determine whether an arrangement is or contains a lease in accordance with ASC 842, Leases.
Operating leases are included in operating lease right-of-use (ROU) assets, current operating lease liabilities, and noncurrent operating lease liabilities in the consolidated financial statements. ROU assets represent the Company\u2019s right to use leased assets over the agreed upon term. Lease liabilities represent the Company\u2019s contractual obligation to make lease payments over the lease term.
For operating leases, ROU assets and lease liabilities are recognized at the commencement date of the lease. The lease liability is measured as the present value of the lease payments over the lease term, using the rate implicit in the lease if readily determinable. If the rate implicit in the lease cannot be readily determined, the Company uses its incremental borrowing rate at lease commencement. The operating lease ROU assets are calculated as the present value of the remaining lease payments plus unamortized initial direct costs and any prepayments, less unamortized lease incentives received.
Operating leases typically include non-lease components such as common-area maintenance costs. We have elected to include non-lease components with lease payments for the purpose of calculating lease ROU assets and liabilities, to the extent that they are fixed. Non-lease component payments that are not fixed are expensed as incurred as variable lease payments.
Lease terms may include renewal or extension options to the extent they are reasonably certain to be exercised. The assessment of whether renewal or extension options are reasonably certain to be exercised is made at lease commencement. Factors considered in determining whether an option is reasonably certain of exercise include, but are not limited to, the value of any leasehold improvements, the value of renewal rates compared to market rates, and the presence of factors that would cause a significant economic penalty to the Company if the option were not exercised. Lease expense is recognized on a straight-line basis over the lease term. The Company has elected not to recognize ROU assets and obligations for leases with an initial term of twelve months or less, and has applied a capitalization threshold to recognize a lease on the
consolidated balance sheets. The expense associated with short-term leases and leases that do not meet the Company\u2019s capitalization threshold are recorded to lease expense in the period it is incurred. \u00a0
"}]},{"name":"rpt:f-377","factDimensions":{"xbrl:concept":"us-gaap:ResearchDevelopmentAndComputerSoftwarePolicyTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Software Development Costs
We account for software development costs in accordance with ASC 985, Software, for costs of the software to be sold, leased or marketed, whereby costs for the development of new software products and substantial enhancements to existing software products are included in research and development expense as incurred until technological feasibility has been established, at which time any additional costs are capitalized. Technological feasibility is established upon completion of a working model. To date, software development costs incurred in the period between achieving technological feasibility and general availability of software have not been material and have been charged to operations as incurred.
"}]},{"name":"rpt:f-378","factDimensions":{"xbrl:concept":"us-gaap:AdvertisingCostsPolicyTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Advertising Costs
We expense advertising costs as incurred. Total advertising expenses for the fiscal years ended June 30, 2025 and 2024 were $2.2 million and $2.1 million, respectively.
"}]},{"name":"rpt:f-379","factDimensions":{"xbrl:concept":"us-gaap:AdvertisingExpense","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"2200000","decimals":-5}]},{"name":"rpt:f-380","factDimensions":{"xbrl:concept":"us-gaap:AdvertisingExpense","xbrl:period":"2023-07-01T00:00:00/2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"2100000","decimals":-5}]},{"name":"rpt:f-381","factDimensions":{"xbrl:concept":"us-gaap:CompensationRelatedCostsPolicyTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Stock-Based Compensation
We account for stock-based compensation in accordance with ASC 718, Compensation\u2014Stock Compensation. Determining the fair value of the stock-based awards at the grant date requires significant judgment and the use of estimates, particularly surrounding Black-Scholes valuation assumptions such as stock price volatility and expected option term. Stock-based compensation expense for employee and non-employee awards is recognized as expense over the requisite service period, which is generally in line with the vesting period, net of expected forfeitures. Stock-based compensation expense consists of expenses for stock options and restricted stock units (RSUs) granted under our Amended and Restated 2005 Management Stock Option Plan, our Amended and Restated 2005 Stock Incentive Plan, and our 2017 Employee Stock Purchase Plan (ESPP). \u00a0
"}]},{"name":"rpt:f-382","factDimensions":{"xbrl:concept":"us-gaap:IncomeTaxPolicyTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Income Taxes
Income taxes are accounted for using the asset and liability method in accordance with ASC 740, Income Taxes. Under this method, deferred tax liabilities and assets are recognized for the estimated future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. For the legacy eGain business in the United States, based upon the weight of available evidence, which includes our historical operating performance, our future investment plans, and the uncertainty in the current market and economic environment, we have determined that it is more likely than not that these assets will be realized and have released the valuation allowance against our net deferred tax assets of approximately $27.4 million except for California net operating losses and research and development credits. For the legacy eGain business in the United Kingdom, based on the positive evidence, the Company has determined it would be able to utilize the deferred tax assets and does not have a valuation allowance against the deferred tax assets. The remaining eGain foreign operations as well as Exony\u2019s business have historically been profitable and we believe it is more likely than not that those assets will be realized. Our tax benefit (provision) primarily relates to foreign activities as well as federal and state income taxes. Our income tax rate differs from the statutory tax rates primarily due to the change in valuation allowance, stock-based compensation, Section 267 inclusion, research and development tax credits, and our foreign operations.
We account for uncertain tax positions according to the provisions of ASC 740. ASC 740 contains a two-step approach for recognizing and measuring uncertain tax positions. Tax positions are evaluated for recognition by determining if the weight of available evidence indicates that it is probable that the position will be sustained on audit, including resolution of related appeals or litigation. Tax benefits are then measured as the largest amount which is more than 50% likely of being realized upon ultimate settlement. We consider many factors when evaluating and estimating tax positions and tax benefits, which may require periodic adjustments and which may not accurately anticipate actual outcomes.
As of June 30, 2025, utilization of the NOL or tax credit carryforwards to offset future taxable income and taxes, respectively, are subject to an annual limitation under the Internal Revenue Code of 1986 and similar state provisions, which is determined by first multiplying the value of the Company\u2019s stock at the time of the ownership change by the
applicable long-term, tax-exempt rate, and then could be subject to additional adjustments such as built in gain or built in loss, as required. Any limitation may result in expiration of all or a portion of its NOL and or tax credit carryforwards before utilization. The Company has not identified a change in ownership as of June 30, 2025 that would significantly limit the net operating loss carryovers.
"}]},{"name":"rpt:f-383","factDimensions":{"xbrl:concept":"us-gaap:DeferredTaxAssetsNet","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"egan:U.s.ExcludingCaliforniaMember"},"factValues":[{"value":"27400000","decimals":-5}]},{"name":"rpt:f-384","factDimensions":{"xbrl:concept":"us-gaap:ComprehensiveIncomePolicyPolicyTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Comprehensive Income
We report comprehensive income and its components in accordance with ASC 220, Comprehensive Income. Under the accounting standards, comprehensive income includes all changes in equity during a period except those resulting from investments by or distributions to owners. Total comprehensive income for each of the two years in the year ended June 30, 2025 is shown in the accompanying consolidated statements of comprehensive income. Accumulated other comprehensive loss presented in the accompanying consolidated balance sheets as of June 30, 2025 and 2024 consists of accumulated foreign currency translation adjustments.
"}]},{"name":"rpt:f-385","factDimensions":{"xbrl:concept":"us-gaap:EarningsPerSharePolicyTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Earnings Per Share
Basic earnings per share is computed using the weighted-average number of shares of common stock outstanding. In periods where net income is reported, the weighted average number of shares is increased by stock options in-the-money and shares issuable for RSUs subject to service-based vesting requirements to calculate diluted earnings per share.
The following table represents the calculation of basic and diluted earnings per common share (in thousands, except per share data):
Years\u00a0Ended\u00a0June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
Net income | $ | 32,254 |
| $ | 7,780 | |
Per share information: | ||||||
Earnings per share: | ||||||
Basic | $ | 1.15 | $ | 0.25 | ||
Diluted | $ | 1.13 | $ | 0.25 | ||
Weighted-average shares used in computation: | ||||||
Basic | 28,161 | 30,840 | ||||
Diluted | 28,650 | 31,468 |
Weighted average options to purchase 3,434,432 and 3,479,718 shares of common stock as of June 30, 2025 and 2024, respectively, were not included in the computation of diluted net income per share due to their anti-dilutive effect. Such securities could have a dilutive effect in future periods.
"}]},{"name":"rpt:f-386","factDimensions":{"xbrl:concept":"us-gaap:ScheduleOfEarningsPerShareBasicAndDilutedTableTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"The following table represents the calculation of basic and diluted earnings per common share (in thousands, except per share data):
Years\u00a0Ended\u00a0June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
Net income | $ | 32,254 |
| $ | 7,780 | |
Per share information: | ||||||
Earnings per share: | ||||||
Basic | $ | 1.15 | $ | 0.25 | ||
Diluted | $ | 1.13 | $ | 0.25 | ||
Weighted-average shares used in computation: | ||||||
Basic | 28,161 | 30,840 | ||||
Diluted | 28,650 | 31,468 |
Segment Information
We operate in one segment, the development, license, implementation, and support of our customer service infrastructure software solutions. Operating segments are identified as components of an enterprise for which discrete financial information is available and regularly reviewed by our Chief Operating Decision-Maker in order to make decisions about resources to be allocated to the segment and assess its performance. Our chief operating decision-makers (CODMs) under ASC 280, Segment Reporting, are our executive management team. Our CODMs review financial information presented on a consolidated basis for purposes of making operating decisions and assessing financial performance. The CODMs regularly evaluate non-GAAP operating income, which is defined as income from operations as presented on the consolidated statements of operations and adding back stock-based compensation, along with significant revenue and expense categories aligned with those presented on our consolidated statement of operations, and the accounting policies governing our segment are the same as those described in Note 1, \u201cSummary of Business and Significant Accounting Policies.\u201d
Information relating to our geographic areas for the fiscal years ended June 30, 2025 and 2024 is as follows (in thousands): \u00a0
\u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | |||||||
Total | Income | Long-Lived | |||||||
Revenue | from Operations | Assets | |||||||
Year ended June 30, 2025: | \u00a0 |
|
|
|
|
| |||
North America | $ | 68,778 |
| $ | 3,919 |
| $ | 390 | |
Europe, Middle East, & Africa | \u00a0 | 19,653 |
| \u00a0 | 6,780 |
| \u00a0 | 63 | |
Asia Pacific | \u00a0 | \u2014 |
| \u00a0 | (6,266) |
| \u00a0 | 217 | |
| $ | 88,431 |
| $ | 4,433 |
| $ | 670 | |
Year ended June 30, 2024: | \u00a0 |
|
| \u00a0 |
|
| \u00a0 |
| |
North America | $ | 72,611 |
| $ | 6,355 |
| $ | 216 | |
Europe, Middle East, & Africa | \u00a0 | 20,192 |
| \u00a0 | 6,050 |
| \u00a0 | 81 | |
Asia Pacific | \u00a0 | \u2014 |
| \u00a0 | (6,434) |
| \u00a0 | 144 | |
| $ | 92,803 |
| $ | 5,971 |
| $ | 441 |
For the purposes of entity-wide geographic area disclosures, long-lived assets consist of computers and equipment, furniture and fixtures, and leasehold improvements, net of accumulated depreciation and amortization. These items are included in property and equipment, net, on the accompanying Company\u2019s consolidated balance sheets.
"}]},{"name":"rpt:f-400","factDimensions":{"xbrl:concept":"us-gaap:NumberOfOperatingSegments","xbrl:period":"2023-07-01T00:00:00/2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"egan:segment"},"factValues":[{"value":"1"}]},{"name":"rpt:f-401","factDimensions":{"xbrl:concept":"us-gaap:NumberOfOperatingSegments","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"egan:segment"},"factValues":[{"value":"1"}]},{"name":"rpt:f-402","factDimensions":{"xbrl:concept":"us-gaap:ScheduleOfSegmentReportingInformationBySegmentTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Information relating to our geographic areas for the fiscal years ended June 30, 2025 and 2024 is as follows (in thousands): \u00a0
\u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | |||||||
Total | Income | Long-Lived | |||||||
Revenue | from Operations | Assets | |||||||
Year ended June 30, 2025: | \u00a0 |
|
|
|
|
| |||
North America | $ | 68,778 |
| $ | 3,919 |
| $ | 390 | |
Europe, Middle East, & Africa | \u00a0 | 19,653 |
| \u00a0 | 6,780 |
| \u00a0 | 63 | |
Asia Pacific | \u00a0 | \u2014 |
| \u00a0 | (6,266) |
| \u00a0 | 217 | |
| $ | 88,431 |
| $ | 4,433 |
| $ | 670 | |
Year ended June 30, 2024: | \u00a0 |
|
| \u00a0 |
|
| \u00a0 |
| |
North America | $ | 72,611 |
| $ | 6,355 |
| $ | 216 | |
Europe, Middle East, & Africa | \u00a0 | 20,192 |
| \u00a0 | 6,050 |
| \u00a0 | 81 | |
Asia Pacific | \u00a0 | \u2014 |
| \u00a0 | (6,434) |
| \u00a0 | 144 | |
| $ | 92,803 |
| $ | 5,971 |
| $ | 441 |
"}]},{"name":"rpt:f-403","factDimensions":{"xbrl:concept":"us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"srt:NorthAmericaMember"},"factValues":[{"value":"68778000","decimals":-3}]},{"name":"rpt:f-404","factDimensions":{"xbrl:concept":"us-gaap:OperatingIncomeLoss","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"srt:NorthAmericaMember"},"factValues":[{"value":"3919000","decimals":-3}]},{"name":"rpt:f-405","factDimensions":{"xbrl:concept":"us-gaap:NoncurrentAssets","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"srt:NorthAmericaMember"},"factValues":[{"value":"390000","decimals":-3}]},{"name":"rpt:f-406","factDimensions":{"xbrl:concept":"us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"us-gaap:EMEAMember"},"factValues":[{"value":"19653000","decimals":-3}]},{"name":"rpt:f-407","factDimensions":{"xbrl:concept":"us-gaap:OperatingIncomeLoss","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"us-gaap:EMEAMember"},"factValues":[{"value":"6780000","decimals":-3}]},{"name":"rpt:f-408","factDimensions":{"xbrl:concept":"us-gaap:NoncurrentAssets","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"us-gaap:EMEAMember"},"factValues":[{"value":"63000","decimals":-3}]},{"name":"rpt:f-409","factDimensions":{"xbrl:concept":"us-gaap:OperatingIncomeLoss","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"srt:AsiaPacificMember"},"factValues":[{"value":"-6266000","decimals":-3}]},{"name":"rpt:f-410","factDimensions":{"xbrl:concept":"us-gaap:NoncurrentAssets","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"srt:AsiaPacificMember"},"factValues":[{"value":"217000","decimals":-3}]},{"name":"rpt:f-411","factDimensions":{"xbrl:concept":"us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"88431000","decimals":-3}]},{"name":"rpt:f-412","factDimensions":{"xbrl:concept":"us-gaap:OperatingIncomeLoss","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"4433000","decimals":-3}]},{"name":"rpt:f-413","factDimensions":{"xbrl:concept":"us-gaap:NoncurrentAssets","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD"},"factValues":[{"value":"670000","decimals":-3}]},{"name":"rpt:f-414","factDimensions":{"xbrl:concept":"us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax","xbrl:period":"2023-07-01T00:00:00/2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"srt:NorthAmericaMember"},"factValues":[{"value":"72611000","decimals":-3}]},{"name":"rpt:f-415","factDimensions":{"xbrl:concept":"us-gaap:OperatingIncomeLoss","xbrl:period":"2023-07-01T00:00:00/2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"srt:NorthAmericaMember"},"factValues":[{"value":"6355000","decimals":-3}]},{"name":"rpt:f-416","factDimensions":{"xbrl:concept":"us-gaap:NoncurrentAssets","xbrl:period":"2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"srt:NorthAmericaMember"},"factValues":[{"value":"216000","decimals":-3}]},{"name":"rpt:f-417","factDimensions":{"xbrl:concept":"us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax","xbrl:period":"2023-07-01T00:00:00/2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"us-gaap:EMEAMember"},"factValues":[{"value":"20192000","decimals":-3}]},{"name":"rpt:f-418","factDimensions":{"xbrl:concept":"us-gaap:OperatingIncomeLoss","xbrl:period":"2023-07-01T00:00:00/2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"us-gaap:EMEAMember"},"factValues":[{"value":"6050000","decimals":-3}]},{"name":"rpt:f-419","factDimensions":{"xbrl:concept":"us-gaap:NoncurrentAssets","xbrl:period":"2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"iso4217:USD","srt:StatementGeographicalAxis":"us-gaap:EMEAMember"},"factValues":[{"value":"81000","decimals":-3}]},{"na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Recent Accounting Pronouncements
Pronouncements Recently Adopted
In November 2023, the Financial Accounting Standards Board (FASB) issued ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which requires disclosures on expanded information about their reportable segments\u2019 significant expenses and other segment items on an interim and annual basis. The ASU is effective for fiscal years beginning after December 15, 2023 (our fiscal year 2025), with early adoption permitted. The ASU is required to be applied retrospectively to all prior periods presented in the financial statements once adopted. We adopted this guidance as of our fourth quarter of fiscal year 2025 with no material impact on our consolidated financial statements.
Pronouncements Not Yet Adopted
In November 2024, the FASB issued ASU 2024-03, Income Statement-Reporting Comprehensive Income-Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses, which requires disaggregated disclosure of income statement expenses for public business entities. The objective of this guidance is to improve the disclosures about a public business entity\u2019s expenses and address requests from investors for more detailed information about the types of expenses (including purchases of inventory, employee compensation, depreciation, amortization, and depletion) included in each relevant expense caption. This ASU is effective for fiscal years beginning after December 15, 2026, and interim reporting periods beginning after December 15, 2027 (our fiscal year 2028), with early and retrospective adoption permitted. We are currently evaluating the impact of this update on our consolidated financial statements and related disclosures.
"}]},{"name":"rpt:f-426","factDimensions":{"xbrl:concept":"us-gaap:RevenueFromContractWithCustomerPolicyTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Revenue Recognition
Revenue Recognition Policy
Our revenue is comprised of two categories including SaaS and professional services. SaaS revenue includes cloud delivery arrangements, term licenses, embedded original equipment manufacturer (OEM) royalties, and associated support. An immaterial amount of SaaS revenue is comprised of our legacy revenue which is associated with license, maintenance, and support contracts on perpetual license arrangements that we no longer sell. Professional services include consulting, implementation, training, and managed services.
Significant Judgment Applied in the Determination of Revenue Recognition
We enter into contractual arrangements with customers that may include promises to transfer multiple services, such as subscription, support and professional services. With respect to our business, a performance obligation is a promise to transfer a service to a customer that is distinct. Significant judgment is required to determine whether services are distinct
performance obligations that should be accounted for separately or combined as one unit of accounting. Additionally, significant judgment is required to determine the timing of revenue recognition.
We allocate the transaction price to each performance obligation based on relative standalone selling price basis (SSP). The SSP is the price at which we would sell a promised service separately to one of our customers. Judgment is required to determine the SSP for each distinct performance obligation.
We determine the SSP by considering our pricing objectives in relation to market demand. Consideration is placed based on our history of discounting prices, size and volume of transactions involved, customer demographics and geographic locations, price lists, contract prices and our market strategy.
Determination of Revenue Recognition
Under Topic 606, we recognize revenue upon the transfer of control of promised services to our customers in the amount that is commensurate with the consideration that we expect to receive in exchange for those services. If consideration includes a variable amount in the arrangement, such as service level credits or contingent fees, then we include an estimate of the amount that we expect to receive for the total transaction price.
The amount of revenue that we recognize is based on (i) identifying the contract with a customer; (ii) identifying the performance obligations in the contract; (iii) determining the transaction price; (iv) allocating the transaction price to the performance obligations in the contract on a relative SSP basis; and (v) recognizing revenue when, or as, we satisfy each performance obligation in the contract typically through delivery or when control is transferred to the customer.
SaaS Revenue
The following customer arrangements are recognized ratably over the contract term as the performance obligations are delivered:
| \u25cf | Cloud delivery arrangements; |
| \u25cf | Embedded OEM royalties and associated support arrangements; and |
| \u25cf | Term licenses which incorporate on-premise software licenses and a subscription to a substantial cloud functionalities. |
For contracts involving distinct software licenses, the license performance obligation is satisfied at a point in time when control is transferred to the customer.
We typically invoice our customers in advance upon execution of the contract or subsequent renewals with payment terms generally between 30 and 45 days. Invoiced amounts are recorded in accounts receivable, deferred revenue or revenue, depending if control transferred to our customers based on each arrangement.
We have a royalty revenue agreement with a customer related to our embedded intellectual property. Under the terms of the agreement, the customer is to provide us a combination of fixed fee and per agent fee, for each software license sold containing the embedded software. These embedded OEM royalties are included as SaaS revenue. Under Topic 606 revenue guidance, since these arrangements are for usage-based licenses of intellectual property, for which the guidance in paragraph ASC 606-10-55-65 applies, we estimate revenue recognized only as the performance obligation of the
embedded OEM royalties has been satisfied or partially satisfied. Differences between actual results and estimated amounts are adjusted in the following period as such sales are reported by the customer with a quarter in arrears.
Professional Services Revenue
Professional services revenue includes system implementation, consulting, training, and managed services. The transaction price is allocated to various performance obligations based on their SSP. Revenue allocated to each performance obligation is recognized at the earlier of satisfaction of discrete performance obligations, or as work is performed on a time and material basis. Managed services include a comprehensive set of processes and activities that range from implementation to monitoring the evolution and support of eGain solutions in a company. Our consulting and implementation service contracts are bid either on a time-and-material basis or on a fixed-fee basis. Managed services contracts are bid on a time-and-material basis. Fixed fees are generally paid upon milestone billing or customer acceptance at pre-determined points in the contract. Amounts that have been invoiced are recorded in accounts receivable and in deferred revenue or revenue, depending on whether transfer of control to customers has occurred.
Training revenue that meets the criteria to be accounted for separately is recognized when training is provided. \u00a0
Contracts with Multiple Performance Obligations
The Company enters into contracts that can include various combinations of subscriptions, professional services and maintenance and support, which are generally distinct and accounted for as separate performance obligations. For contracts with multiple performance obligations, the Company allocates the transaction price of the contract to each performance obligation on a relative basis using the respective standalone selling prices for each performance obligation. \u00a0
"}]},{"name":"rpt:f-427","factDimensions":{"xbrl:concept":"egan:NumberOfRevenueCategories","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"egan:category"},"factValues":[{"value":"2"}]},{"name":"rpt:f-428","factDimensions":{"xbrl:concept":"egan:RevenuePaymentTermMinimum","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"P30D"}]},{"name":"rpt:f-429","factDimensions":{"xbrl:concept":"egan:RevenuePaymentTermMaximum","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"P45D"}]},{"name":"rpt:f-430","factDimensions":{"xbrl:concept":"us-gaap:SupplementalBalanceSheetDisclosuresTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"2. BALANCE SHEET COMPONENTS
Property and equipment, net consists of the following:
As of June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
(in thousands) | ||||||
Computers and equipment | $ | 3,657 |
| $ | 3,496 | |
Furniture and fixtures | \u00a0 | 967 |
| \u00a0 | 878 | |
Leasehold improvements | \u00a0 | 750 |
| \u00a0 | 688 | |
Total | \u00a0 | 5,374 |
| \u00a0 | 5,062 | |
Accumulated depreciation and amortization | \u00a0 | (4,704) |
| \u00a0 | (4,621) | |
Property and equipment, net | $ | 670 |
| $ | 441 |
Depreciation and amortization expense was $340,000 and $387,000 for the fiscal years ended June 30, 2025 and 2024, respectively. Disposed property and equipment, which were substantially fully-depreciated, were $351,000 and $625,000 for the fiscal years ended June 30, 2025 and June 30, 2024, respectively.
Accrued compensation consists of the following:
As of June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
(in thousands) | ||||||
Accrued bonuses | $ | 2,966 |
| $ | 3,007 | |
Accrued vacation | \u00a0 | 2,507 |
| \u00a0 | 2,804 | |
Payroll and other employee related costs | \u00a0 | 1,086 |
| \u00a0 | 1,325 | |
Accrued commissions | \u00a0 | 190 |
| \u00a0 | 506 | |
Accrued compensation | $ | 6,749 |
| $ | 7,642 |
Accrued liabilities consists of the following:
As of June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
(in thousands) | ||||||
VAT liability | $ | 937 |
| $ | 920 | |
Customer advances | 340 |
| 132 | |||
Sales tax payable | 95 |
| 425 | |||
Accrued other liabilities | \u00a0 | 1,449 |
| \u00a0 | 3,601 | |
Accrued liabilities | $ | 2,821 |
| $ | 5,078 |
Other assets, net consists of the following:
As of June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
(in thousands) | ||||||
Deferred tax assets | $ | 28,226 |
| $ | 973 | |
Prepaid others | 182 |
| 254 | |||
Deposits | 129 |
| 229 | |||
Other receivable | \u00a0 | 55 |
| \u00a0 | 55 | |
Other assets, net | $ | 28,592 |
| $ | 1,511 |
"}]},{"name":"rpt:f-431","factDimensions":{"xbrl:concept":"us-gaap:PropertyPlantAndEquipmentTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"
As of June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
(in thousands) | ||||||
Computers and equipment | $ | 3,657 |
| $ | 3,496 | |
Furniture and fixtures | \u00a0 | 967 |
| \u00a0 | 878 | |
Leasehold improvements | \u00a0 | 750 |
| \u00a0 | 688 | |
Total | \u00a0 | 5,374 |
| \u00a0 | 5,062 | |
Accumulated depreciation and amortization | \u00a0 | (4,704) |
| \u00a0 | (4,621) | |
Property and equipment, net | $ | 670 |
| $ | 441 |
As of June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
(in thousands) | ||||||
Accrued bonuses | $ | 2,966 |
| $ | 3,007 | |
Accrued vacation | \u00a0 | 2,507 |
| \u00a0 | 2,804 | |
Payroll and other employee related costs | \u00a0 | 1,086 |
| \u00a0 | 1,325 | |
Accrued commissions | \u00a0 | 190 |
| \u00a0 | 506 | |
Accrued compensation | $ | 6,749 |
| $ | 7,642 |
As of June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
(in thousands) | ||||||
VAT liability | $ | 937 |
| $ | 920 | |
Customer advances | 340 |
| 132 | |||
Sales tax payable | 95 |
| 425 | |||
Accrued other liabilities | \u00a0 | 1,449 |
| \u00a0 | 3,601 | |
Accrued liabilities | $ | 2,821 |
| $ | 5,078 |
As of June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
(in thousands) | ||||||
Deferred tax assets | $ | 28,226 |
| $ | 973 | |
Prepaid others | 182 |
| 254 | |||
Deposits | 129 |
| 229 | |||
Other receivable | \u00a0 | 55 |
| \u00a0 | 55 | |
Other assets, net | $ | 28,592 |
| $ | 1,511 |
3. REVENUE RECOGNITION
Disaggregation of Revenue
The following table presents our SaaS and professional services revenue during the fiscal years ended June 30, 2025 and 2024, respectively:
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
2025 | 2024 | |||||
(in\u00a0thousands) | ||||||
Revenue: | ||||||
SaaS revenue | $ | 81,921 | $ | 85,082 | ||
Professional services | 6,510 | 7,721 | ||||
Total revenue | $ | 88,431 | $ | 92,803 |
The following table presents our revenue recognized over-time and at a point-in-time during the fiscal years ended June 30, 2025 and 2024, respectively:
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
2025 | 2024 | |||||
(in\u00a0thousands) | ||||||
Revenue: | ||||||
Over-time | $ | 82,549 | $ | 81,415 | ||
Point-in-time | 5,882 | 11,388 | ||||
Total revenue | $ | 88,431 | $ | 92,803 |
The following table presents our revenue by geography. Revenue by geography is generally determined on the region of our contracting entity rather than the region of our customer. The relative proportion of our total revenues between each
geographic region as presented in the table below was materially consistent across each of our operating segments\u2019 revenues for the periods presented.
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
2025 | 2024 | |||||
(in\u00a0thousands) | ||||||
Revenue: | ||||||
North America | $ | 68,778 | $ | 72,611 | ||
Europe, Middle East, & Africa | 19,653 | 20,192 | ||||
Total revenue | $ | 88,431 | $ | 92,803 |
Contract Balances
Contract assets, if any, consist of unbilled receivables for completed performance obligations which have not been invoiced, and for which we do not have an unconditional right to consideration. Unbilled receivables are included in accounts receivable, less provision for credit losses on our consolidated balance sheets. Contract liabilities consist of deferred revenue for which we have an obligation to transfer services to customers and have received consideration in advance or the amount is due from customers. Once the obligations are fulfilled, then deferred revenue is recognized to revenue in the respective period.
The following table presents the changes in contract liabilities (in thousands):
\u00a0\u00a0\u00a0\u00a0 | Balance as of | \u00a0\u00a0\u00a0\u00a0 | Balance as of | |||
Contract liabilities: | ||||||
Deferred revenue | 48,765 | 45,989 | ||||
Deferred revenue, net of current portion | \u00a0 | 1,766 | 3,280 |
All deferred revenue as of June 30, 2024 was recognized as revenue during the fiscal year ended June 30, 2025.
Remaining Performance Obligations
Remaining performance obligations represent contracted revenue that had not yet been recognized, and include billed deferred revenue, consisting of amounts invoiced to customers whether collected or uncollected which have not been recognized as revenue, as well as unbilled amounts that will be invoiced and recognized as revenue in future periods. The transaction price allocated to the remaining performance obligation is influenced by a variety of factors, including seasonality, timing of renewals, average contract terms and foreign currency exchange rates. As of June 30, 2025, our remaining performance obligations were $91.6 million of which we expect to recognize $63.0 million and $28.6 million as revenue within one year and beyond one year, respectively. \u00a0
"}]},{"name":"rpt:f-482","factDimensions":{"xbrl:concept":"us-gaap:DisaggregationOfRevenueTableTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
2025 | 2024 | |||||
(in\u00a0thousands) | ||||||
Revenue: | ||||||
SaaS revenue | $ | 81,921 | $ | 85,082 | ||
Professional services | 6,510 | 7,721 | ||||
Total revenue | $ | 88,431 | $ | 92,803 |
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
2025 | 2024 | |||||
(in\u00a0thousands) | ||||||
Revenue: | ||||||
Over-time | $ | 82,549 | $ | 81,415 | ||
Point-in-time | 5,882 | 11,388 | ||||
Total revenue | $ | 88,431 | $ | 92,803 |
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
2025 | 2024 | |||||
(in\u00a0thousands) | ||||||
Revenue: | ||||||
North America | $ | 68,778 | $ | 72,611 | ||
Europe, Middle East, & Africa | 19,653 | 20,192 | ||||
Total revenue | $ | 88,431 | $ | 92,803 |
The following table presents the changes in contract liabilities (in thousands):
\u00a0\u00a0\u00a0\u00a0 | Balance as of | \u00a0\u00a0\u00a0\u00a0 | Balance as of | |||
Contract liabilities: | ||||||
Deferred revenue | 48,765 | 45,989 | ||||
Deferred revenue, net of current portion | \u00a0 | 1,766 | 3,280 |
4. INCOME TAXES
Income before income tax benefit (provision) consisted of the following (in thousands):
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
United States | \u00a0 | $ | 3,636 |
| $ | 6,248 |
Foreign | \u00a0 | 2,001 |
| \u00a0 | 3,470 | |
Income before income tax benefit (provision) | $ | 5,637 |
| $ | 9,718 |
The reconciliation of income tax expense at the statutory federal income tax rate and the Company\u2019s effective tax rate is as follows (in thousands):
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
Federal statutory income tax rate | \u00a0 | $ | (1,184) | $ | (2,041) | |
Current state taxes, net of federal benefit | \u00a0 | (713) | \u00a0 | 632 | ||
Foreign rate differential | \u00a0 | (222) | \u00a0 | (292) | ||
Research and development credits | \u00a0 | (127) |
| 599 | ||
Foreign withholding tax | \u00a0 | \u2014 | \u00a0 | (23) | ||
Stock-based compensation | (981) | (410) | ||||
Deferred return to provision | 51 | (175) | ||||
Section 267 payables | \u2014 | 1,294 | ||||
Other items | \u00a0 | (41) | \u00a0 | (52) | ||
Net change in valuation allowance | 30,079 | (1,470) | ||||
Foreign income | (245) | \u2014 | ||||
Benefit from (provision for) income taxes | \u00a0 | $ | 26,617 | $ | (1,938) |
The components of the income tax benefit (provision) are as follows (in thousands):
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
Current provision: | \u00a0 |
|
|
| ||
Federal | $ | (14) |
| $ | \u2014 | |
State | \u00a0 | (101) |
| \u00a0 | (897) | |
Foreign | (521) | (951) | ||||
Total current: | \u00a0 | (636) |
| \u00a0 | (1,848) | |
Deferred: | \u00a0 |
| \u00a0 | |||
Federal | 24,280 | \u2014 | ||||
State | 3,094 | \u2014 | ||||
Foreign | \u00a0 | (121) |
| \u00a0 | (90) | |
Total deferred: | \u00a0 | 27,253 |
| \u00a0 | (90) | |
Income tax benefit (provision) | $ | 26,617 |
| $ | (1,938) |
As of June 30, 2025, we had zero federal and approximately $11.5 million state net operating loss carryforwards. The net operating loss carryforwards will expire at various dates beginning in fiscal year ending June 30, 2036, if not utilized. We also had federal research and development credit carryforwards of approximately $4.8 million as of June 30, 2025, which will expire at various dates beginning in fiscal year ending June 30, 2028, if not utilized. The California research and development credit carryforwards are approximately $6.7 million as of June 30, 2025 and have an indefinite carryover period.
In 2025, California enacted legislation, with the first being S.B.167, which suspends the use of NOLs by businesses and individuals for tax years 2024 through 2026, limits the use of tax credits by businesses and individuals to $5 million for
tax years 2025 through 2026, and clarifies that income not included in apportionable business income is excluded from the sales factor of the apportionment formula. The second, S.B.175, provides some relief from the $5 million credit limitation in S.B. 167 by allowing taxpayers subject to the limit to elect to later receive a refund of credits they would have otherwise used to reduce tax liabilities during the limitation period.
As of June 30, 2025, utilization of the NOL or tax credit carryforwards to offset future taxable income and taxes, respectively, are subject to an annual limitation under the Internal Revenue Code of 1986 and similar state provisions, which is determined by first multiplying the value of the Company\u2019s stock at the time of the ownership change by the applicable long-term, tax-exempt rate, and then could be subject to additional adjustments such as built in gain or built in loss, as required. Any limitation may result in expiration of all or a portion of its NOL and or tax credit carryforwards before utilization. As of June 30, 2025, the Company did not identify any ownership change that would significantly limit the net operating loss carryovers.
Deferred tax assets and liabilities reflect the net tax effects of net operating loss and credit carryforwards and of temporary differences between the carrying amounts of assets and liabilities for financial reporting and the amounts used for income tax purposes.
Significant components of our deferred tax assets and liabilities for federal, state and foreign income taxes are as follows (in thousands):
As of June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
Deferred tax assets: |
|
|
| |||
Net operating loss carryforwards | $ | 850 |
| $ | 3,419 | |
Research credits | \u00a0 | 10,064 |
| \u00a0 | 10,346 | |
Other credits | 3 | 15 | ||||
Deferred revenue | \u00a0 | 770 |
| \u00a0 | 853 | |
Stock-based compensation | \u00a0 | 4,054 |
| \u00a0 | 4,927 | |
Accruals and reserves | \u00a0 | 1,178 |
| \u00a0 | 1,231 | |
Lease liability | 286 | 443 | ||||
Intangibles | 3 | 4 | ||||
Other | \u00a0 | 85 |
| \u00a0 | 178 | |
Section 267 payables | 2,335 | 1,526 | ||||
Capitalized research and development | 14,453 | 14,109 | ||||
Gross deferred tax assets | \u00a0 | 34,081 |
| \u00a0 | 37,051 | |
Less valuation allowance | \u00a0 | (5,529) |
| \u00a0 | (35,608) | |
Net deferred tax assets | 28,552 |
| 1,443 | |||
Gross deferred tax liabilities | ||||||
Right-of-use asset | (297) | (464) | ||||
Fixed assets | (28) | (5) | ||||
Gross deferred tax liabilities | (325) | (469) | ||||
Total deferred tax assets, net * | $ | 28,227 | $ | 974 | ||
*included in other assets, net, on consolidated balance sheets |
ASC 740, Income Taxes, provides for the recognition of deferred tax assets if realization of such assets is more likely than not. For the legacy eGain business in the United States, based upon the weight of available evidence, which includes our historical operating performance and the reported cumulative net losses in prior years, we had historically provided a full valuation allowance against our U.S. net deferred tax assets. However, based on analysis for the year ended June 30, 2025, we have determined that the positive evidence overcame any negative evidence, primarily due to the Company\u2019s cumulative income position and concluded that it is more likely than not that the U.S. federal deferred tax assets and other \u00a0than certain California state deferred tax assets are realizable. As a result, in the year ended June 30, 2025, we released the valuation allowance against all of the U.S. federal and state deferred tax assets except for California net operating losses and research and development credits. With respect to our foreign operations, we expect to fully utilize the deferred tax
assets and have not placed a valuation allowance against them. Our tax benefit (provision) primarily relates to the release of the valuation allowance and foreign, federal, and state income taxes. Our income tax rate differs from the statutory tax rates primarily due to the decrease in valuation allowance, stock-based compensation, Section 267, research and development credits, and our foreign operations.
The net valuation allowance decreased by $30.1 million and increased by $1.7 million for the fiscal years ended June 30, 2025 and 2024, respectively. The significant decrease in the valuation allowance was the result of the Company\u2019s release of the entire valuation allowance previously established on its federal and state deferred tax assets except for California net operating losses and research and development credit carryforwards. We continue to maintain a full valuation allowance of $5.5 million on California net operating losses and research and development credit carryforwards, which we believe are not more likely than not to be realized in future periods.
We have not provided for taxes on $28.2 million of undistributed earnings of our foreign subsidiaries as of June 30, 2025. It is our intention to reinvest such undistributed earnings indefinitely in our foreign subsidiaries. If we distribute these earnings, in the form of dividends or otherwise, we would be subject to withholding taxes payable to the foreign jurisdiction.
For the fiscal years ended June 30, 2025 and 2024, we have $2.2 million and zero of Global Intangible Low Tax Income \u00a0inclusion and used our net operating losses and the Section 250 deduction to offset our taxable income, respectively.
Uncertain Tax Positions
The aggregate changes in the balance of our gross unrecognized tax benefits during fiscal years 2025 and 2024 were as follows (in thousands):
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
Beginning balance | $ | 1,641 | $ | 1,551 | ||
Increases in balances related to tax positions taken during current periods | \u00a0 | 2,986 |
| \u00a0 | 161 | |
Expired Attributes | \u2014 | (71) | ||||
Ending balance | $ | 4,627 |
| $ | 1,641 |
There is $0 and $45,000 of unrecognized tax benefit, if recognized currently, that would impact the Company\u2019s effective tax rate as of June 30, 2025 and 2024, respectively. No accrued interest and penalties have been recognized in the tax provision related to unrecognized tax benefits.
We do not anticipate the amount of existing unrecognized tax benefit to significantly increase or decrease during the next twelve months. Our policy is to record interest and penalties related to unrecognized tax benefits as income tax expense.
We file income tax returns in the United States as well as various state and foreign jurisdictions. In these jurisdictions, tax years between 2009 and 2016 remain subject to examination by the appropriate governmental agencies due to tax loss carryovers from those years. For U.S. tax purposes, tax years after 2016 are subject to a three year statute of limitations. The Company is not currently under audit with either the IRS, foreign, or any state or local jurisdictions, nor has it been notified of any other potential future income tax audit. The federal and California statute of limitations remains open for three and four years, respectively, from the date of utilization of any net operating loss or credits.
"}]},{"name":"rpt:f-512","factDimensions":{"xbrl:concept":"us-gaap:ScheduleOfIncomeBeforeIncomeTaxDomesticAndForeignTableTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"Income before income tax benefit (provision) consisted of the following (in thousands):
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
United States | \u00a0 | $ | 3,636 |
| $ | 6,248 |
Foreign | \u00a0 | 2,001 |
| \u00a0 | 3,470 | |
Income before income tax benefit (provision) | $ | 5,637 |
| $ | 9,718 |
The reconciliation of income tax expense at the statutory federal income tax rate and the Company\u2019s effective tax rate is as follows (in thousands):
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
Federal statutory income tax rate | \u00a0 | $ | (1,184) | $ | (2,041) | |
Current state taxes, net of federal benefit | \u00a0 | (713) | \u00a0 | 632 | ||
Foreign rate differential | \u00a0 | (222) | \u00a0 | (292) | ||
Research and development credits | \u00a0 | (127) |
| 599 | ||
Foreign withholding tax | \u00a0 | \u2014 | \u00a0 | (23) | ||
Stock-based compensation | (981) | (410) | ||||
Deferred return to provision | 51 | (175) | ||||
Section 267 payables | \u2014 | 1,294 | ||||
Other items | \u00a0 | (41) | \u00a0 | (52) | ||
Net change in valuation allowance | 30,079 | (1,470) | ||||
Foreign income | (245) | \u2014 | ||||
Benefit from (provision for) income taxes | \u00a0 | $ | 26,617 | $ | (1,938) |
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The components of the income tax benefit (provision) are as follows (in thousands):
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
Current provision: | \u00a0 |
|
|
| ||
Federal | $ | (14) |
| $ | \u2014 | |
State | \u00a0 | (101) |
| \u00a0 | (897) | |
Foreign | (521) | (951) | ||||
Total current: | \u00a0 | (636) |
| \u00a0 | (1,848) | |
Deferred: | \u00a0 |
| \u00a0 | |||
Federal | 24,280 | \u2014 | ||||
State | 3,094 | \u2014 | ||||
Foreign | \u00a0 | (121) |
| \u00a0 | (90) | |
Total deferred: | \u00a0 | 27,253 |
| \u00a0 | (90) | |
Income tax benefit (provision) | $ | 26,617 |
| $ | (1,938) |
Significant components of our deferred tax assets and liabilities for federal, state and foreign income taxes are as follows (in thousands):
As of June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
Deferred tax assets: |
|
|
| |||
Net operating loss carryforwards | $ | 850 |
| $ | 3,419 | |
Research credits | \u00a0 | 10,064 |
| \u00a0 | 10,346 | |
Other credits | 3 | 15 | ||||
Deferred revenue | \u00a0 | 770 |
| \u00a0 | 853 | |
Stock-based compensation | \u00a0 | 4,054 |
| \u00a0 | 4,927 | |
Accruals and reserves | \u00a0 | 1,178 |
| \u00a0 | 1,231 | |
Lease liability | 286 | 443 | ||||
Intangibles | 3 | 4 | ||||
Other | \u00a0 | 85 |
| \u00a0 | 178 | |
Section 267 payables | 2,335 | 1,526 | ||||
Capitalized research and development | 14,453 | 14,109 | ||||
Gross deferred tax assets | \u00a0 | 34,081 |
| \u00a0 | 37,051 | |
Less valuation allowance | \u00a0 | (5,529) |
| \u00a0 | (35,608) | |
Net deferred tax assets | 28,552 |
| 1,443 | |||
Gross deferred tax liabilities | ||||||
Right-of-use asset | (297) | (464) | ||||
Fixed assets | (28) | (5) | ||||
Gross deferred tax liabilities | (325) | (469) | ||||
Total deferred tax assets, net * | $ | 28,227 | $ | 974 | ||
*included in other assets, net, on consolidated balance sheets |
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The aggregate changes in the balance of our gross unrecognized tax benefits during fiscal years 2025 and 2024 were as follows (in thousands):
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
Beginning balance | $ | 1,641 | $ | 1,551 | ||
Increases in balances related to tax positions taken during current periods | \u00a0 | 2,986 |
| \u00a0 | 161 | |
Expired Attributes | \u2014 | (71) | ||||
Ending balance | $ | 4,627 |
| $ | 1,641 |
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5. STOCKHOLDERS\u2019 EQUITY
On December 8, 2021, our board of directors authorized the amended and restated Certificate of Incorporation which increased the total authorized shares of common stock from 50,000,000 to 60,000,000 shares. As of June 30, 2025 and 2024, the Company had 33,237,000 and 32,698,000 shares of common stock issued, respectively, and 27,083,000 and 29,160,000 shares of common stock outstanding, respectively.
Common Stock
We have reserved shares of common stock for issuance as of June 30, 2025 as follows:
\u00a0\u00a0\u00a0\u00a0 | Common | |
Stock | ||
Reserves | ||
Stock options outstanding | \u00a0 | 3,954,716 |
Restricted stock units outstanding | \u00a0 | 179,155 |
Stock available for future grants or issuance: | \u00a0 | |
2005 Stock Incentive Plan | 2,089,443 | |
2017 Employee Stock Purchase Plan | 589,695 | |
Total reserved shares of common stock for issuance | \u00a0 | 6,813,009 |
Preferred Stock
We are authorized to issue 5,000,000 shares of preferred stock with a par value of $0.001 per share. As of June 30, 2025 and 2024, no shares of preferred stock are issued or outstanding. Our board of directors has the authority, without further action by our stockholders, to issue up to 5,000,000 shares of preferred stock in one or more series and to fix the rights, preferences, privileges and restrictions thereof. These rights, preferences and privileges could include dividend rights, conversion rights, voting rights, terms of redemption, liquidation preferences, sinking fund terms and the number of shares constituting any series or the designation of such series, any or all of which may be greater than the rights of the common stock.
Stock-Based Compensation
We account for stock-based compensation in accordance with ASC 718, Compensation\u2014Stock Compensation. Under the fair value recognition provisions of ASC 718, stock-based compensation cost is measured at the grant date based on the fair value of the award and is recognized as expense over the requisite service period, which is generally the vesting period, net of expected forfeitures. Stock-based compensation expense consists of expenses for stock options, RSUs, and discounted employee common stock granted under our 2017 Employee Stock Purchase Plan (ESPP).
2005 Management Stock Option Plan
In May 2005, our board of directors adopted the 2005 Management Stock Option Plan (2005 Management Plan) which provides for the grant of non-statutory stock options to directors, officers and key employees of eGain and its subsidiaries. The expiration date of the 2005 Management Plan was September 30, 2024. Options under the 2005 Management Plan are granted at a price not less than 100% of the fair market value of the common stock on the date of grant. Options granted under the 2005 Management Plan are subject to eGain\u2019s right of repurchase, whose right shall lapse with respect to one-forty-eighth () of the shares granted to a director, officer or key employee for each month of continuous service provided by such director, officer or key employee to eGain. The options granted under this plan are exercisable for up to ten years from the date of grant.
The following table represents the activity under the 2005 Management Plan:
\u00a0\u00a0\u00a0\u00a0 | Shares | \u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | Weighted | |||
Available\u00a0for | Options | Average | |||||
Grant | Outstanding | Exercise Price | |||||
Balance as of June 30, 2023 | \u00a0 | 71,983 |
| 826,717 |
| $ | 3.29 |
Options Exercised | \u00a0 | \u2014 |
| (114,200) |
| $ | 4.16 |
Balance as of June 30, 2024 | \u00a0 | 71,983 |
| 712,517 |
| $ | 3.15 |
Options Exercised | \u2014 | (134,000) | $ | 3.12 | |||
Options Forfeited / Expired | 101,000 | (101,000) | $ | 6.28 | |||
Plan Shares Expired | (172,983) | \u2014 | |||||
Balance as of June 30, 2025 | \u2014 |
| 477,517 | $ | 2.49 |
2005 Stock Incentive Plan
In March 2005, our board of directors adopted the 2005 Stock Incentive Plan which provides for the grant of stock options and RSUs to eGain\u2019s employees, officers, directors and consultants. Our board extended the expiration date of the 2005 Stock Incentive Plan to October 11, 2033 and made certain other changes. Options granted under the 2005 Stock Incentive Plan are non-qualified stock options. Non-qualified stock options may be granted to employees with exercise prices of no less than the fair value of the common stock on the date of grant. The options generally vest ratably over a period of four years and expire no later than ten years from the date of grant. RSUs granted under the 2005 Stock Incentive Plan contain service-based condition and is valued at the grant date fair value; our closing stock price on the date of grant. The RSUs generally vest ratably over a period of one year.
The following table represents the activity under the 2005 Stock Incentive Plan:
\u00a0\u00a0\u00a0\u00a0 | Shares | \u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | Weighted | |||
Available\u00a0for | Options | Average | |||||
Grant | Outstanding | Exercise Price | |||||
Balance as of June 30, 2023 | \u00a0 | 1,057,983 |
| 4,059,282 |
| $ | 10.06 |
Options Granted | \u00a0 | (120,300) | 120,300 | $ | 6.47 | ||
Options Exercised | \u00a0 | \u2014 | (145,293) | $ | 2.66 | ||
Options Forfeited / Expired | \u00a0 | 319,795 | (319,795) | $ | 9.92 | ||
RSUs Granted | (200,821) | \u2014 | $ | \u2014 | |||
RSUs Forfeited | 15,394 | \u2014 | $ | \u2014 | |||
Balance as of June 30, 2024 | \u00a0 | 1,072,051 |
| 3,714,494 |
| $ | 10.24 |
Shares Added | 1,000,000 | \u2014 | $ | \u2014 | |||
Options Granted | (654,467) | 654,467 | $ | 5.57 | |||
Options Exercised | \u2014 | (57,000) | $ | 2.78 | |||
Options Forfeited / Expired | 834,762 | (834,762) | $ | 9.48 | |||
RSUs Granted | (226,654) | \u2014 | $ | \u2014 | |||
RSUs Forfeited | 63,751 | \u2014 | $ | \u2014 | |||
Balance as of June 30, 2025 | 2,089,443 |
| 3,477,199 |
| $ | 9.67 |
During the fiscal year ended June 30, 2025, we granted zero stock options to consultants.
A summary of RSU activity during the year ended June 30, 2025 is as follows:
Weighted Average | |||||
Grant Date | |||||
Shares | Fair Value per Share | ||||
Non-vested RSUs as of June 30, 2024 | \u00a0 | 185,427 |
| $ | 7.55 |
RSUs granted | \u00a0 | 226,654 |
| $ | 5.71 |
RSUs released | \u00a0 | (169,175) |
| $ | 7.54 |
RSUs forfeited | \u00a0 | (63,751) |
| $ | 6.20 |
Non-vested RSUs as of June 30, 2025 | \u00a0 | 179,155 |
| $ | 5.71 |
We granted 2,659 and 3,901 RSUs to consultants during fiscal year ended June 30, 2025 and 2024, respectively.
The following table summarizes information about stock options outstanding and exercisable under all stock option plans as of June 30, 2025:
Options\u00a0Outstanding | Options\u00a0Exercisable | ||||||||||||
Weighted | |||||||||||||
Range\u00a0of | Average | Weighted | Weighted | ||||||||||
Exercise | Number of | Remaining | Average | Number of | Average | ||||||||
Prices | \u00a0\u00a0\u00a0\u00a0 | Shares | \u00a0\u00a0\u00a0\u00a0 | Contractual\u00a0Life | \u00a0\u00a0\u00a0\u00a0 | Exercise Price | \u00a0\u00a0\u00a0\u00a0 | Shares | \u00a0\u00a0\u00a0\u00a0 | Exercise Price | |||
$1.80 |
| 12,700 |
| 1.66 |
| $ | 1.80 | 12,700 |
| $ | 1.80 | ||
$2.50 |
| 547,929 |
| 2.15 |
| $ | 2.50 | 547,929 |
| $ | 2.50 | ||
$3.40-$5.71 |
| 496,934 |
| 7.83 |
| $ | 4.93 | 133,809 |
| $ | 4.02 | ||
$5.73-$7.96 |
| 424,940 |
| 7.12 |
| $ | 6.94 | 191,029 |
| $ | 7.55 | ||
$8.20-$11.23 |
| 295,951 |
| 4.54 |
| $ | 10.07 | 271,708 |
| $ | 10.10 | ||
$11.36 |
| 1,970,656 |
| 5.80 |
| $ | 11.36 | 1,853,377 |
| $ | 11.36 | ||
$11.47-$12.45 |
| 126,656 |
| 4.75 |
| $ | 11.98 | 117,151 |
| $ | 11.99 | ||
$13.75 |
| 65,400 |
| 3.04 |
| $ | 13.75 | 65,400 |
| $ | 13.75 | ||
$14.40 |
| 3,550 |
| 1.58 |
| $ | 14.40 | 3,550 |
| $ | 14.40 | ||
$19.11 |
| 10,000 |
| 5.29 |
| $ | 19.11 | 10,000 |
| $ | 19.11 | ||
$1.80-$19.11 |
| 3,954,716 | 5.50 | $ | 8.80 |
| 3,206,653 |
| $ | 9.27 |
The summary of options vested and exercisable as of June 30, 2025 comprised:
\u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | Weighted | |||||||
Average | ||||||||||
Weighted | Aggregate | Remaining | ||||||||
Number\u00a0of | Average | Intrinsic | Contractual | |||||||
Shares | Exercise\u00a0Price | Value | Term | |||||||
Options outstanding | \u00a0\u00a0\u00a0\u00a0 | 3,954,716 |
| $ | 8.80 |
| $ | 2,783,577 |
| 5.50 |
Options fully vested and expected to vest | \u00a0 | 3,849,106 |
| $ | 8.88 |
| $ | 2,715,828 |
| 5.39 |
Options exercisable | \u00a0 | 3,206,653 |
| $ | 9.27 |
| $ | 2,410,823 |
| 4.74 |
The aggregate intrinsic value in the preceding table represents the total intrinsic value based on stock options with a weighted average exercise price less than our closing stock price of $6.25 as of June 30, 2025 that would have been received by the option holders, had they exercised their options on June 30, 2025. The total intrinsic value of stock options exercised was $501,000 and $806,000 during fiscal years 2025 and 2024, respectively.
2017 Employee Stock Purchase Plan
In October 2017, our board of directors adopted the ESPP which provided eligible employees the option purchase the Company\u2019s common stock through payroll deductions at a price equal to 85% of the lower of the fair market value at the entry date of the applicable offering period or at the end of each applicable purchasing period. The offering period, meaning
a period with respect to which the right to purchase shares of our common stock may be granted under the ESPP, will not exceed twenty-seven months and consist of a series of six-month purchase periods. Eligible employees may join the ESPP at the beginning of any six-month purchase period. Under the terms of the ESPP, employees can choose to have between 1% and 15% of their base earnings withheld to purchase the Company\u2019s common stock. On December 17, 2021, our board of directors authorized an additional 600,000 shares of common stock to be available for issuance under ESPP. As of June 30, 2025, 589,695 shares of common stock were reserved for future issuance under the ESPP.
Valuation of Stock-based Awards
Determining the fair value of the stock options and ESPP awards at the grant date requires significant judgment and the use of estimates, particularly surrounding Black-Scholes valuation assumptions such as stock price volatility and expected option term.
The table below summarizes the effect of stock-based compensation (in thousands):
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
Stock-based compensation expense | $ | (2,449) | $ | (4,529) | ||
Income tax expense | \u00a0 | (62) |
| \u00a0 | (97) | |
Net income effect | $ | (2,511) | $ | (4,626) |
The Company recognized $62,000 and $97,000 of tax expense related to stock-based compensation expense for eGain UK and Exony for the fiscal years ended June 30, 2025 and 2024, respectively. There is no income tax effect that has been recognized relating to the stock-based compensation expense in the US due to full valuation allowance.
Total stock-based compensation to non-employee awards were expense of $37,000 and $23,000 during the fiscal years ended June 30, 2025 and 2024, respectively. A net reversal of stock-based compensation reflects the forfeiture of unvested stock awards due to termination of service.
\u00a0\u00a0
We utilized the Black-Scholes valuation model for estimating the fair value of the stock-based compensation of options and ESPP stock purchase rights. All shares of our common stock issued pursuant to our stock plans are only issued out of an authorized reserve of shares of common stock, which were previously registered with the Securities and Exchange Commission on a registration statement on Form\u00a0S-8.
During the fiscal years ended June 30, 2025 and 2024, there were 654,467 and 120,300 options granted, respectively, with a weighted average grant date fair value of $2.65 and $3.16, per share, respectively.
We used the following assumptions as inputs into the Black-Scholes valuation model to estimate the fair value of the options granted:
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | 2024 | ||||||
Dividend yield | \u00a0 | \u2014 |
| \u2014 |
| |||
Expected volatility | \u00a0 | 53 | %\u00a0\u00a0 | 54 | %\u00a0\u00a0 | |||
Average risk-free interest rate | \u00a0 | 4.11 | %\u00a0\u00a0 | 4.39 | %\u00a0\u00a0 | |||
Expected life (in years) | \u00a0 | 4.55 |
| 4.56 |
|
We used the following assumptions as inputs into the Black-Scholes valuation model to estimate the fair value of the ESPP stock purchase right:
Fiscal Year Ended June 30, | ||||||||
2025 | 2024 | |||||||
Dividend yield | \u2014 | \u2014 | ||||||
Expected volatility | 57 | %\u00a0\u00a0 | 57 | % | ||||
Average risk-free interest rate | 2.48 | %\u00a0\u00a0 | 2.16 | %\u00a0\u00a0 | ||||
Expected term (in years) | 0.50 | 0.50 |
During the fiscal years ended June 30, 2025 and 2024, employees were granted the right and purchased an aggregate of 178,602 and 170,106 shares, respectively, with a weighted average grant date fair value of $1.74 and $2.14, per share, respectively, pursuant to the ESPP. Total stock-based compensation expense related to those purchase rights was $303,000 and $362,000 for the fiscal years ended June 30, 2025 and 2024, respectively.
The dividend yield of zero is based on the fact that we have never paid cash dividends and have no present intention to pay cash dividends. We determined the appropriate measure of expected volatility by reviewing historic volatility in the share price of our common stock, as adjusted for certain events that management deemed to be non-recurring and non-indicative of future events. The risk-free interest rate is derived from the average U.S. Treasury Strips rate.
We base our estimate of expected life of a stock option on the historical exercise behavior, and cancellations of all past option grants made by the Company during the time period which its common stock has been publicly traded, the contractual term of the option, the vesting period and the expected remaining term of the outstanding options.
In accordance with Accounting Standards Updates (ASU) 2016-09, Compensation\u2014Stock Compensation: Improvements to Employee Share-Based Accounting, we elected to continue to estimate forfeitures in the calculation of stock-based compensation expense.
The following table summarizes stock-based compensation expense relating to stock options for the years ended June 30, 2025 and 2024, respectively (in thousands):
Fiscal Year Ended June 30, | ||||||
2025 | 2024 | |||||
Cost of revenue | $ | 343 | $ | 831 | ||
Research and development | 183 | 1,043 | ||||
Sales and marketing | 154 | 436 | ||||
General and administrative | 433 | 1,038 | ||||
Total | $ | 1,113 | $ | 3,348 |
Total unamortized compensation cost, net of forfeitures, for all options granted but not yet vested as of June 30, 2025 was $867,000 which is expected to be recognized over the weighted average period of 1.23 years.
The following table summarizes stock-based compensation expense relating to RSUs for the years ended June 30, 2025 and 2024, respectively (in thousands):
Fiscal Year Ended June 30, | ||||||
2025 | 2024 | |||||
Cost of revenue | $ | 411 | $ | 287 | ||
Research and development | 350 | 260 | ||||
Sales and marketing | 152 | 147 | ||||
General and administrative | 120 | 125 | ||||
Total | $ | 1,033 | $ | 819 |
Total unamortized compensation cost, net of forfeitures, for all RSUs granted but not yet vested as of June 30, 2025 was $393,000, which is expected to be recognized over the weighted average period of 0.38 years.
The following table summarizes stock-based compensation expense relating to the ESPP for the years ended June 30, 2025
and 2024, respectively (in thousands):
Fiscal Year Ended June 30, | ||||||
2025 | 2024 | |||||
Cost of revenue | $ | 98 | $ | 119 | ||
Research and development | 120 | 120 | ||||
Sales and marketing | 46 | 62 | ||||
General and administrative | 39 | 61 | ||||
Total | $ | 303 | $ | 362 |
Total unamortized compensation cost, net of forfeitures, for all purchase rights related to ESPP granted but not yet vested as of June 30, 2025 was $116,000, which is expected to be recognized over a weighted average period of \u00a00.42 years.
"}]},{"name":"rpt:f-618","factDimensions":{"xbrl:concept":"us-gaap:CommonStockSharesAuthorized","xbrl:period":"2021-12-08T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"xbrla:shares"},"factValues":[{"value":"50000000"}]},{"name":"rpt:f-619","factDimensions":{"xbrl:concept":"us-gaap:CommonStockSharesAuthorized","xbrl:period":"2021-12-09T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"xbrla:shares"},"factValues":[{"value":"60000000"}]},{"name":"rpt:f-620","factDimensions":{"xbrl:concept":"us-gaap:CommonStockSharesIssued","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"xbrla:shares"},"factValues":[{"value":"33237000"}]},{"name":"rpt:f-621","factDimensions":{"xbrl:concept":"us-gaap:CommonStockSharesIssued","xbrl:period":"2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"xbrla:shares"},"factValues":[{"value":"32698000"}]},{"name":"rpt:f-622","factDimensions":{"xbrl:concept":"us-gaap:CommonStockSharesOutstanding","xbrl:period":"2025-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"xbrla:shares"},"factValues":[{"value":"27083000"}]},{"name":"rpt:f-623","factDimensions":{"xbrl:concept":"us-gaap:CommonStockSharesOutstanding","xbrl:period":"2024-07-01T00:00:00","xbrl:entity":"cik:0001066194","xbrl:unit":"xbrla:shares"},"factValues":[{"value":"29160000"}]},{"name":"rpt:f-624","factDimensions":{"xbrl:concept":"egan:ScheduleOfCommonStockReservedForFutureIssuanceTableTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"We have reserved shares of common stock for issuance as of June 30, 2025 as follows:
\u00a0\u00a0\u00a0\u00a0 | Common | |
Stock | ||
Reserves | ||
Stock options outstanding | \u00a0 | 3,954,716 |
Restricted stock units outstanding | \u00a0 | 179,155 |
Stock available for future grants or issuance: | \u00a0 | |
2005 Stock Incentive Plan | 2,089,443 | |
2017 Employee Stock Purchase Plan | 589,695 | |
Total reserved shares of common stock for issuance | \u00a0 | 6,813,009 |
\u00a0\u00a0\u00a0\u00a0 | Shares | \u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | Weighted | |||
Available\u00a0for | Options | Average | |||||
Grant | Outstanding | Exercise Price | |||||
Balance as of June 30, 2023 | \u00a0 | 71,983 |
| 826,717 |
| $ | 3.29 |
Options Exercised | \u00a0 | \u2014 |
| (114,200) |
| $ | 4.16 |
Balance as of June 30, 2024 | \u00a0 | 71,983 |
| 712,517 |
| $ | 3.15 |
Options Exercised | \u2014 | (134,000) | $ | 3.12 | |||
Options Forfeited / Expired | 101,000 | (101,000) | $ | 6.28 | |||
Plan Shares Expired | (172,983) | \u2014 | |||||
Balance as of June 30, 2025 | \u2014 |
| 477,517 | $ | 2.49 |
\u00a0\u00a0\u00a0\u00a0 | Shares | \u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | Weighted | |||
Available\u00a0for | Options | Average | |||||
Grant | Outstanding | Exercise Price | |||||
Balance as of June 30, 2023 | \u00a0 | 1,057,983 |
| 4,059,282 |
| $ | 10.06 |
Options Granted | \u00a0 | (120,300) | 120,300 | $ | 6.47 | ||
Options Exercised | \u00a0 | \u2014 | (145,293) | $ | 2.66 | ||
Options Forfeited / Expired | \u00a0 | 319,795 | (319,795) | $ | 9.92 | ||
RSUs Granted | (200,821) | \u2014 | $ | \u2014 | |||
RSUs Forfeited | 15,394 | \u2014 | $ | \u2014 | |||
Balance as of June 30, 2024 | \u00a0 | 1,072,051 |
| 3,714,494 |
| $ | 10.24 |
Shares Added | 1,000,000 | \u2014 | $ | \u2014 | |||
Options Granted | (654,467) | 654,467 | $ | 5.57 | |||
Options Exercised | \u2014 | (57,000) | $ | 2.78 | |||
Options Forfeited / Expired | 834,762 | (834,762) | $ | 9.48 | |||
RSUs Granted | (226,654) | \u2014 | $ | \u2014 | |||
RSUs Forfeited | 63,751 | \u2014 | $ | \u2014 | |||
Balance as of June 30, 2025 | 2,089,443 |
| 3,477,199 |
| $ | 9.67 |
Weighted Average | |||||
Grant Date | |||||
Shares | Fair Value per Share | ||||
Non-vested RSUs as of June 30, 2024 | \u00a0 | 185,427 |
| $ | 7.55 |
RSUs granted | \u00a0 | 226,654 |
| $ | 5.71 |
RSUs released | \u00a0 | (169,175) |
| $ | 7.54 |
RSUs forfeited | \u00a0 | (63,751) |
| $ | 6.20 |
Non-vested RSUs as of June 30, 2025 | \u00a0 | 179,155 |
| $ | 5.71 |
The following table summarizes information about stock options outstanding and exercisable under all stock option plans as of June 30, 2025:
Options\u00a0Outstanding | Options\u00a0Exercisable | ||||||||||||
Weighted | |||||||||||||
Range\u00a0of | Average | Weighted | Weighted | ||||||||||
Exercise | Number of | Remaining | Average | Number of | Average | ||||||||
Prices | \u00a0\u00a0\u00a0\u00a0 | Shares | \u00a0\u00a0\u00a0\u00a0 | Contractual\u00a0Life | \u00a0\u00a0\u00a0\u00a0 | Exercise Price | \u00a0\u00a0\u00a0\u00a0 | Shares | \u00a0\u00a0\u00a0\u00a0 | Exercise Price | |||
$1.80 |
| 12,700 |
| 1.66 |
| $ | 1.80 | 12,700 |
| $ | 1.80 | ||
$2.50 |
| 547,929 |
| 2.15 |
| $ | 2.50 | 547,929 |
| $ | 2.50 | ||
$3.40-$5.71 |
| 496,934 |
| 7.83 |
| $ | 4.93 | 133,809 |
| $ | 4.02 | ||
$5.73-$7.96 |
| 424,940 |
| 7.12 |
| $ | 6.94 | 191,029 |
| $ | 7.55 | ||
$8.20-$11.23 |
| 295,951 |
| 4.54 |
| $ | 10.07 | 271,708 |
| $ | 10.10 | ||
$11.36 |
| 1,970,656 |
| 5.80 |
| $ | 11.36 | 1,853,377 |
| $ | 11.36 | ||
$11.47-$12.45 |
| 126,656 |
| 4.75 |
| $ | 11.98 | 117,151 |
| $ | 11.99 | ||
$13.75 |
| 65,400 |
| 3.04 |
| $ | 13.75 | 65,400 |
| $ | 13.75 | ||
$14.40 |
| 3,550 |
| 1.58 |
| $ | 14.40 | 3,550 |
| $ | 14.40 | ||
$19.11 |
| 10,000 |
| 5.29 |
| $ | 19.11 | 10,000 |
| $ | 19.11 | ||
$1.80-$19.11 |
| 3,954,716 | 5.50 | $ | 8.80 |
| 3,206,653 |
| $ | 9.27 |
The summary of options vested and exercisable as of June 30, 2025 comprised:
\u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | \u00a0\u00a0\u00a0\u00a0 | Weighted | |||||||
Average | ||||||||||
Weighted | Aggregate | Remaining | ||||||||
Number\u00a0of | Average | Intrinsic | Contractual | |||||||
Shares | Exercise\u00a0Price | Value | Term | |||||||
Options outstanding | \u00a0\u00a0\u00a0\u00a0 | 3,954,716 |
| $ | 8.80 |
| $ | 2,783,577 |
| 5.50 |
Options fully vested and expected to vest | \u00a0 | 3,849,106 |
| $ | 8.88 |
| $ | 2,715,828 |
| 5.39 |
Options exercisable | \u00a0 | 3,206,653 |
| $ | 9.27 |
| $ | 2,410,823 |
| 4.74 |
The table below summarizes the effect of stock-based compensation (in thousands):
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | \u00a0\u00a0\u00a0\u00a0 | 2024 | |||
Stock-based compensation expense | $ | (2,449) | $ | (4,529) | ||
Income tax expense | \u00a0 | (62) |
| \u00a0 | (97) | |
Net income effect | $ | (2,511) | $ | (4,626) |
Fiscal Year\u00a0Ended\u00a0June\u00a030, | ||||||||
\u00a0\u00a0\u00a0\u00a0 | 2025 | 2024 | ||||||
Dividend yield | \u00a0 | \u2014 |
| \u2014 |
| |||
Expected volatility | \u00a0 | 53 | %\u00a0\u00a0 | 54 | %\u00a0\u00a0 | |||
Average risk-free interest rate | \u00a0 | 4.11 | %\u00a0\u00a0 | 4.39 | %\u00a0\u00a0 | |||
Expected life (in years) | \u00a0 | 4.55 |
| 4.56 |
|
Fiscal Year Ended June 30, | ||||||||
2025 | 2024 | |||||||
Dividend yield | \u2014 | \u2014 | ||||||
Expected volatility | 57 | %\u00a0\u00a0 | 57 | % | ||||
Average risk-free interest rate | 2.48 | %\u00a0\u00a0 | 2.16 | %\u00a0\u00a0 | ||||
Expected term (in years) | 0.50 | 0.50 |
The following table summarizes stock-based compensation expense relating to stock options for the years ended June 30, 2025 and 2024, respectively (in thousands):
Fiscal Year Ended June 30, | ||||||
2025 | 2024 | |||||
Cost of revenue | $ | 343 | $ | 831 | ||
Research and development | 183 | 1,043 | ||||
Sales and marketing | 154 | 436 | ||||
General and administrative | 433 | 1,038 | ||||
Total | $ | 1,113 | $ | 3,348 |
The following table summarizes stock-based compensation expense relating to RSUs for the years ended June 30, 2025 and 2024, respectively (in thousands):
Fiscal Year Ended June 30, | ||||||
2025 | 2024 | |||||
Cost of revenue | $ | 411 | $ | 287 | ||
Research and development | 350 | 260 | ||||
Sales and marketing | 152 | 147 | ||||
General and administrative | 120 | 125 | ||||
Total | $ | 1,033 | $ | 819 |
The following table summarizes stock-based compensation expense relating to the ESPP for the years ended June 30, 2025
and 2024, respectively (in thousands):
Fiscal Year Ended June 30, | ||||||
2025 | 2024 | |||||
Cost of revenue | $ | 98 | $ | 119 | ||
Research and development | 120 | 120 | ||||
Sales and marketing | 46 | 62 | ||||
General and administrative | 39 | 61 | ||||
Total | $ | 303 | $ | 362 |
6.\u00a0LEASES
During our fiscal year ended June 30, 2025, we leased our office facilities under non-cancelable operating leases that expire on various dates through the fiscal year 2033. We also modified two of our existing operating leases by extending the terms under such leases, which resulted in an increase in operating lease right-of-use assets and operating lease liabilities in the amount of approximately $677,000 during our fiscal year ended June 30, 2025. All of our office leases are classified as operating leases with lease expense recognized on a straight-line basis over the lease term. Lease ROU assets and liabilities are recognized on the commencement date at the present value of lease payments over the lease term. As our leases do not provide an implicit rate, we use our incremental borrowing rate based on information available at the commencement date to determine the present value of lease payments.
The following table presents information about the weighted average lease term and discount rate as follows:
\u00a0\u00a0\u00a0\u00a0 | As of June\u00a030,\u00a02025 | As of June\u00a030,\u00a02024 | ||||||
Weighted average remaining lease term (in years) | 5.14 | 5.52 | ||||||
Weighted average discount rate | 8.41 | % | 7.66 | % |
The following table presents information about leases on our consolidated statement of operations (in thousands):
Years ended June 30, | ||||||
2025 | 2024 | |||||
Operating lease expense | $ | 1,346 | $ | 1,345 |
The following table presents supplemental cash flow information about our leases (in thousands):
Years ended June 30, | ||||||
2025 | 2024 | |||||
Operating cash outflows from operating leases | $ | 1,178 | $ | 1,200 |
As of June 30, 2025, remaining maturities of lease liabilities are as follows (in thousands):
Fiscal Period: | |||
Fiscal 2026 | $ | 1,221 | |
Fiscal 2027 | 1,107 | ||
Fiscal 2028 | 593 | ||
Fiscal 2029 | \u00a0 | 426 | |
Fiscal 2030 | \u00a0 | 302 | |
Thereafter | 1,056 | ||
Total minimum lease payments | 4,705 | ||
Less: Imputed interest | (1,036) | ||
Total operating lease liabilities | 3,669 | ||
Less: Current operating lease liabilities | (1,220) | ||
Total operating lease liabilities, net of current portion | $ | 2,449 |
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\u00a0\u00a0\u00a0\u00a0 | As of June\u00a030,\u00a02025 | As of June\u00a030,\u00a02024 | ||||||
Weighted average remaining lease term (in years) | 5.14 | 5.52 | ||||||
Weighted average discount rate | 8.41 | % | 7.66 | % |
The following table presents information about leases on our consolidated statement of operations (in thousands):
Years ended June 30, | ||||||
2025 | 2024 | |||||
Operating lease expense | $ | 1,346 | $ | 1,345 |
The following table presents supplemental cash flow information about our leases (in thousands):
Years ended June 30, | ||||||
2025 | 2024 | |||||
Operating cash outflows from operating leases | $ | 1,178 | $ | 1,200 |
As of June 30, 2025, remaining maturities of lease liabilities are as follows (in thousands):
Fiscal Period: | |||
Fiscal 2026 | $ | 1,221 | |
Fiscal 2027 | 1,107 | ||
Fiscal 2028 | 593 | ||
Fiscal 2029 | \u00a0 | 426 | |
Fiscal 2030 | \u00a0 | 302 | |
Thereafter | 1,056 | ||
Total minimum lease payments | 4,705 | ||
Less: Imputed interest | (1,036) | ||
Total operating lease liabilities | 3,669 | ||
Less: Current operating lease liabilities | (1,220) | ||
Total operating lease liabilities, net of current portion | $ | 2,449 |
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7. COMMITMENTS AND CONTINGENCIES
Employee benefit plans
Defined Contribution Plans
We sponsor an employee savings and retirement plan, the 401(k) Plan, as allowed under Section\u00a0401(k) of the Internal Revenue Code. The 401(k) Plan is available to all domestic employees who meet minimum age and service requirements, and provides employees with tax deferred salary deductions and alternative investment options. Employees may contribute up to 60% of their salary, subject to certain limitations. We, at the discretion of our board of directors, may contribute to the 401(k) Plan. In fiscal years 2025 and 2024, we contributed approximately $651,000 and $680,000 to the 401(k) Plan, respectively. We also have a defined contribution plan related to our foreign subsidiaries. Amounts expensed under this plan were $623,000 and $679,000, for the fiscal years ended June 30, 2025 and 2024, respectively.
Gratuity Plan\u2014India
In accordance with Gratuity Act of 1972, we sponsor a defined benefit plan (Gratuity Plan) for all of our India employees. The Gratuity Plan is required by local law, which provides a lump sum payment to vested employees upon retirement or termination of employment in an amount based on each employee\u2019s salary and duration of employment with the Company. The Gratuity Plan benefit cost for the year is calculated on an actuarial basis. Current service costs and actuarial gains or losses, or prior service cost, for the Gratuity Plan were $140,000 and $103,000, for the fiscal years ended June 30, 2025 and 2024, respectively.
Warranty
We generally warrant that the program portion of our software will perform substantially in accordance with certain specifications for a period up to one year from the date of delivery. Our liability for a breach of this warranty is either a return of the license fee or providing a fix, patch, work-around or replacement of the software.
We also provide standard warranties against and indemnification for the potential infringement of third-party intellectual property rights to our customers relating to the use of our products, as well as indemnification agreements with certain officers and employees under which we may be required to indemnify such persons for liabilities arising out of their duties to us. The terms of such obligations vary. Generally, the maximum obligation is the amount permitted by law.
Historically, costs related to these warranties have not been significant. However, we cannot guarantee that a warranty reserve will not become necessary in the future.
Indemnification
We have agreed to indemnify our directors and executive officers for costs associated with any fees, expenses, judgments, fines and settlement amounts incurred by any of these persons in any action or proceeding to which any of those persons is, or is threatened to be, made a party by reason of the person\u2019s service as a director or officer, including any action by us, arising out of that person\u2019s services as our director or officer or that person\u2019s services provided to any other company or enterprise at our request.
Transfer Pricing
We have received transfer-pricing assessments from tax authorities with regard to transfer pricing issues for certain fiscal years, which we have appealed with the appropriate authority. We review the status of each significant matter and assess its potential financial exposure. We believe that such assessments are without merit and would not have a significant impact on our consolidated financial statements.
Contractual Obligations and Commitments
Our principal contractual commitments consist of obligations under leases for office space. Lease agreements are evaluated to determine whether an arrangement is or contains a lease in accordance with ASC 842, Leases.
Contractual agreements with third-parties consist of software licenses, maintenance and support for our operations. As of June 30, 2025, we have paid all non-cancelable contractual agreements related to these software licenses.
We have no significant commitments related to co-location services for cloud operations as of June 30, 2025 and 2024.
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In the ordinary course of business, we are involved in various legal proceedings and claims related to alleged infringement of third-party patents and other intellectual property rights, commercial, corporate and securities, labor and employment, wage and hour, and other claims that are not expected to have a material impact on our business or our consolidated financial statements. We have been, and may in the future be, put on notice and/or sued by third parties for alleged infringement of their proprietary rights, including patent infringement.
We evaluate all claims and lawsuits with respect to their potential merits, our potential defenses and counterclaims, settlement or litigation potential and the expected effect on us. Our technologies may be subject to injunction if they are found to infringe the rights of a third party. In addition, our agreements require us to indemnify our customers for third-party intellectual property infringement claims, which could increase the cost to us of an adverse ruling on such a claim.
"}]},{"name":"rpt:f-907","factDimensions":{"xbrl:concept":"us-gaap:FairValueMeasurementInputsDisclosureTextBlock","xbrl:period":"2024-07-01T00:00:00/2025-07-01T00:00:00","xbrl:entity":"cik:0001066194"},"factValues":[{"value":"9.\u00a0FAIR VALUE MEASUREMENT
ASC 820, Fair Value Measurement, defines fair value, establishes a framework for measuring fair value of assets and liabilities, and expands disclosures about fair value measurements. Fair value is defined as the exchange price that would be received for an asset or paid to transfer a liability in the principal or most advantageous market for the assets or liabilities in an orderly transaction between market participants on the measurement date. Subsequent changes in fair value of these financial assets and liabilities are recognized in earnings or other comprehensive income when they occur. ASC 820 applies whenever other statements require or permit assets or liabilities to be measured at fair value.
ASC 820 includes a fair value hierarchy, of which the first two are considered observable and the last unobservable, that is intended to increase the consistency and comparability in fair value measurements and related disclosures. Valuation techniques used to measure fair value must maximize the use of observable inputs and minimize the use of unobservable inputs. Observable inputs reflect assumptions market participants would use in pricing an asset or liability based on market data obtained from independent sources while unobservable inputs reflect a reporting entity\u2019s pricing based upon their own market assumptions.
The fair value hierarchy consists of the following three levels:
Level 1 \u2013 instrument valuations are obtained from real-time quotes for transactions in active exchange markets involving identical assets.
Level\u00a02 \u2013 instrument valuations are obtained from readily-available pricing sources for comparable instruments.
Level\u00a03 \u2013 instrument valuations are obtained without observable market value and require a high level of judgment to determine the fair value.
Our money market funds are measured at fair value on a recurring basis based on quoted market prices in active markets and are classified as level 1 within the fair value hierarchy. As of June 30, 2025 and 2024, cash equivalents classified as level 1 instruments, including money market account investments, were measured at $43.0 million and $58.4 million, respectively.
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10. SHARE REPURCHASE PROGRAM
On November 14, 2022, the Company\u2019s board of directors authorized a stock repurchase program under which we may purchase up to $20 million of our outstanding common stock. On May 31, 2024, our board of directors authorized a $20 million increase in its stock repurchase program, bringing the aggregate amount eGain may purchase thereunder from $20 million to $40 million of its outstanding common stock. As of June 30, 2025, approximately $1.2 million remained available for stock repurchases pursuant to our stock repurchase program.
Under the stock repurchase program, we may purchase shares of common stock on a discretionary basis from time to time through open market transactions or privately negotiated transactions at prices deemed appropriate by us. In addition, at our discretion, open market repurchase of common stock may also be made under a Rule 10b5-1 plan, which would permit common stock to be repurchased when the Company might otherwise be precluded from doing so under insider trading laws or self-imposed trading restrictions.
The timing and number of shares repurchased will be determined based on an evaluation of market conditions and other factors, including stock price, trading volume, general business and market conditions, and the availability of capital. The original stock repurchase program became effective on November 14, 2022, and was amended on November 14, 2024 to extend the term until the earlier of (i) the date the aggregate amount of shares that can be repurchased under the stock repurchase program have been repurchased and (ii) November 14, 2025, unless further extended. The stock repurchase program does not obligate us to acquire a specified number of shares and may be modified, suspended, or discontinued at any time at our discretion without notice. The stock repurchase program will be funded using existing cash or future cash flows. During the year ended June 30, 2025, 2,616,390 shares have been repurchased for an average acquisition cost per share of $6.03, totaling $15.8 million. We intend to reissue repurchased shares at a later date and therefore carry the shares as treasury stock at cost.
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The Company evaluated subsequent events and transactions that occurred after the balance sheet date up to the date that the consolidated financial statements were issued. The Company did not identify any other subsequent events, other than as described below, that would have required adjustment or disclosure in the consolidated financial statements that are not already previously disclosed.
JPMC Warrant
On August 14, 2025, the Company issued a warrant (Warrant) to JPMC Strategic Investments I Corporation (JPMC) to acquire 500,000 shares of the Company\u2019s common stock at an exercise price of $7.10 per share. The offer and issuance of the Warrant is expected to be exempt from registration under the Securities Act, pursuant to Section 4(a)(2) of the Securities Act. JPMC has represented to the Company that it is an \u201caccredited investor\u201d as defined in Regulation D and
that the Warrant is being acquired for investment purposes and not with a view to, or for sale in connection with, any distribution thereof.
In connection with the issuance of the Warrant, the Company and JPMC have entered into a board observer agreement under which a senior executive of JPMC was granted the right to attend meetings of the board of directors in a non-voting observer capacity.
Shares Repurchase
On September 3, 2025, the Company\u2019s board of directors approved a $20 million increase in its stock repurchase program, bringing the aggregate amount eGain may purchase thereunder from $40 million to $60 million of its outstanding common stock. As of September 3, 2025, eGain has repurchased approximately $39.8 million of shares of its common stock under its stock repurchase program, leaving approximately $0.2 million of shares of its common stock available for repurchase after such increase. In addition, the board of directors approved to extend the stock repurchase program that was set to expire on November 14, 2025, until the earlier of (i) the date the aggregate amount of shares that can be repurchased under the stock repurchase program have been repurchased and (ii) the date the board of directors decides to terminate the stock repurchase program.
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We do not grant equity awards in anticipation of the release of material nonpublic information, and we do not time the release of material nonpublic information based on equity award grant dates or for the purpose of affecting the value of executive compensation. While we do not have a formal policy with respect to the timing of awards of stock options, stock appreciation rights, or similar option-like instruments to our named executive officers, historically, including during fiscal year 2025, our compensation committee has not granted such awards. In certain circumstances, including the hiring or promotion of an officer, the compensation committee may approve grants to be effective at other times.
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Years Ended June 30, 2025 and 2024
(in thousands)
Amounts | ||||||||||||
\u00a0\u00a0\u00a0\u00a0 | Balance\u00a0at | \u00a0\u00a0\u00a0\u00a0 | Additions | \u00a0\u00a0\u00a0\u00a0 | Written Off, | \u00a0\u00a0\u00a0\u00a0 | ||||||
Beginning\u00a0of | Charged\u00a0to | Net\u00a0of | Balance\u00a0at | |||||||||
Period | Expense | Recoveries | End\u00a0of\u00a0Period | |||||||||
Provision for Credit Losses: | \u00a0 |
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|
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Year ended June 30, 2025 | $ | 59 |
| $ | 63 |
| $ | (115) | $ | 7 | ||
Year ended June 30, 2024 | $ | 237 |
| $ | 93 |
| $ | (271) | $ | 59 |